Process Manager, Senior Associate (Hybrid)

Overview

Process Manager, Senior Associate (Hybrid)

As a Senior Associate, Process Manager within Capital One’s ATM and Cash team, you will be a key driver in advancing our ATM and non-ATM Hardware Strategy . This role is designed for a highly disciplined, detail-oriented professional who thrives on operational precision. You will be responsible for the "behind-the-scenes" excellence that ensures our physical hardware fleet—from ATMs to specialized banking technology—is managed through rigorous and efficient processes. We are seeking a candidate who prioritizes accuracy above all else and possesses the "influence-up" communication skills necessary to deliver results to leadership.

General Responsibilities:

• Hardware Strategy Management: Manage the day-to-day processes that support ATM and non-ATM hardware. This includes monitoring performance, reporting on fleet health, and planning redesign initiatives for hardware deployment and maintenance.

• Expert Data Management: Utilize Google Sheets at an advanced level to collect, analyze, and measure performance metrics. You will be responsible for identifying trends, tracking gaps, and ensuring data integrity for monthly performance reviews.

• Precision Reporting: Create and maintain impeccable process documents, diagrams, and project reports. You will develop business cases and presentations that translate hardware data into clear, actionable insights for executive leadership.

• Complex Problem Solving: Identify and resolve breakdowns in the hardware lifecycle. You will be expected to ask the right questions to identify root causes and ensure that processes are corrected to prevent future errors.

• Technical Process Controls: Define, establish, and monitor technical process controls specifically for hardware assets to ensure every step of the lifecycle meets company standards.

• Process Execution: Hands-on execution of specific process steps as needed to ensure excellence in delivery and a deep understanding of the workflow.

The Ideal Candidate:

You are a disciplined professional who finds satisfaction in the details. You understand that a successful hardware strategy is built on the foundation of accurate data and robust processes. You are comfortable working independently to manage your workflow and can effectively influence senior leaders through clear, data-backed communication.

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 1 year of Project or Process Management Experience

• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Bachelor’s Degree.

• Professional certification in Lean, Six Sigma, Business Process Management (BPM), or Project Management .

• Previous experience in hardware lifecycle management or retail banking operations.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $80,800 - $92,200 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).