Hospitality Manager

Hospitality Manager – Mental Health Clinic

Location: Fairfax, VA
Employment Type:  Full-Time 
Compensation:  $70-80k annually and bonus incentives 

Lead daily clinic operations, manage staff, and drive patient experience in a fast-growing behavioral health organization.
We’re not looking for résumés stacked with medical jargon — we’re looking for energy, drive, and people who get people. If you can lead a high-performing team and manage a fast-paced operation while connecting authentically with those we serve, you’re our kind of person. We’ll teach you the healthcare stuff — you just bring the hustle, heart and experience managing outcomes.

About the Role 

• Own the daily operations of a high-volume mental health clinic 

• Lead, coach, and hold teams accountable to performance and service standards 

• Ensure every patient experience feels welcoming, efficient, and professional 

No healthcare experience required — we provide comprehensive training. 

Key Responsibilities 

• Oversee day-to-day clinic operations, workflow, and patient flow 

• Coach and develop staff to consistently meet KPIs and service expectations 

• Monitor metrics related to scheduling efficiency, volume, and patient experience 

• Address operational challenges quickly while maintaining professionalism and empathy 

• Improve processes to reduce waste and increase efficiency 

• Educate patients on services and support a concierge-level experience 

• Gather and act on patient and team feedback to continuously improve operations 

Requirements (Must-Haves) 

• 3+ years of leadership or operations experience in a high-volume environment 

• Proven experience managing KPIs and having direct performance conversations 

• Strong communication skills with both people and numbers 

• Ability to take ownership of outcomes, decisions, and team performance 

• Comfort working in a fast-paced, metric-driven setting 

Nice-to-Haves 

• Experience in healthcare, behavioral health, hospitality, or service leadership 

• Relationship-based sales or customer experience background 

• Experience leading teams through growth or change 

Pay & Benefits 

• $70-80k annually and bonus incentives 

• 90% employer-paid medical, dental, and vision benefits 

• 401(k) retirement plan 

• 10 PTO days (15 after first year) 

• 10 paid holidays 

About Serenity Healthcare 

Serenity Healthcare uses advanced medical technology and evidence-based treatments to help patients succeed when traditional options haven’t worked. Our mission is to help patients take back their lives while delivering care in a calm, supportive, and elevated environment. 

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.