CUSTOMER SERVICE REP
- Responsible for reviewing the customer’s credit card profile, payments, reviewing accounts, assisting the customer understand their balances
- Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts)
- Calls around 3-5 minute approximately
- Calls are back to back and sometimes a breather in between calls
- 11:30AM - 8:00PM
- 12:30PM - 9:00PM
- 2:30PM - 11:00PM
shift: First
work hours: 11:30 AM - 8 PM
education: Bachelors Responsibilities
- Attention to detail for quality assurance
- Research skills - will be researching case work themselves
- Heavy coaching environment - candidates will receive a lot of feedback, need to be receptive and open
- Patience,
- Communication skills
- Active listening
- Acknowledgement customers concerns,
- ownership
- Not taking customers comments personal
- Empathy
- Offer options to customers and resolving
- Customer Service
- Customer support
- Customer Relations
- Years of experience: 0 years
- Experience level: Experienced
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
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