Client Success Specialist

Job Description

Job Description

Are you a master communicator with a knack for making people smile? Join our team as a full-time Client Success Specialist in Colonial Heights, VA, and become an integral part of a company that truly values its people!

Here at Colonial Plumbing, Heating & Air , we believe in fostering a supportive and collaborative atmosphere where your contributions are recognized and rewarded. You'll enjoy a consistent Monday-Friday schedule, from 7 am to 4 pm or 8 am to 5 pm, with occasional overtime requirements, offering a great work-life balance. Your hard work will be compensated with $15-$20 per hour , based on experience and knowledge of the trades.

But that's not all we offer! You can also enjoy these excellent benefits and perks:

• Health benefits
• A 401(k)
• Dental and AFLAC options (pre-tax)
• AD&D and term life insurance
• Six paid holidays per year
• Generous PTO after 90 days

WHO WE ARE:

Colonial Plumbing Heating Air is a comprehensive plumbing, heating, and cooling service provider committed to meeting the needs of our residential and commercial clients. Whether it's furnace and AC maintenance, complete home repiping, or water heater installations, we take pride in delivering customized solutions tailored to each individual situation. We build personal relationships with our customers, ensuring we always act in their best interests.

We believe our success is rooted in our dedicated employees. That's why we provide competitive pay and exceptional benefits . At Colonial Plumbing Heating Air, we truly appreciate our team members and ensure that everyone is valued beyond just a number .

DOES THIS SOUND LIKE YOU?

As a Client Success Specialist, you are the first point of contact for families and businesses, ensuring every call and inquiry is handled with integrity and a positive attitude. Your responsibilities include scheduling appointments, resolving client issues, and supporting our commitment to "Service that's Revolutionary." You manage incoming calls and online inquiries with professionalism and empathy, maintaining accurate records in our CRM system. You handle billing inquiries, follow up on warranties, conduct satisfaction checks, and often champion Colonial's services and preventative maintenance programs.

All we need from you:

• High school diploma or GED
• Professional phone etiquette and interpersonal skills
• Excellent communication and listening skills with a client-first mindset
• Positive, energetic, and teachable attitude; thrives in a collaborative environment
• Strong organizational and multitasking abilities with attention to detail
• Comfortable using Microsoft Office and client relationship management platforms
• Ability to uphold Colonial's values in all client interactions
• Ability to communicate in English, verbally and in writing
• Ability to occasionally lift up to 25 pounds
• 1+ years of experience in customer service is preferred

READY TO APPLY?

Unlock your potential and become our next Client Success Specialist! Our initial 3-minute, mobile-friendly application makes applying incredibly short and easy. Don't miss out on this opportunity to join a team where you're truly valued. Apply now!

Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.