Customer Service Representative

Job Title: Customer Service Representative

Industry: HVAC / Home Services

Location: Alexandria, VA (100% on site)

Assignment Type: Contract to potential hire (depending on budget and performance)

Pay: $18-20/hour (commensurate with experience)

Work Schedule: Monday–Friday | Standard business hours | Full-time

Background Check: Required

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with an HVAC company seeking a dedicated Customer Service Representative to support their customer service team. The organization is committed to delivering excellent customer experiences and maintaining efficient operations.

Job Description:

The Customer Service Representative will handle a high volume of calls, providing professional support to customers. This role includes resolving issues, processing orders, conducting outbound sales initiatives, and maintaining accurate customer records while delivering a high standard of service.

Key Responsibilities:

• Respond to customer inquiries and resolve complaints professionally.
• Research and implement solutions for customer issues; escalate as necessary.
• Accurately process customer orders and payments, ensuring timely fulfillment.
• Conduct outbound calls and upsell products, meeting assigned sales targets.
• Gather customer insights and maintain accurate customer data.
• Make follow-up calls to ensure satisfaction and report recurring issues to management.

Qualifications:

• Over 1 year of experience in a high-volume call center environment required.
• Proficiency in Microsoft Office Suite.
• Strong verbal and written communication skills.
• Ability to remain focused, collaborative, and customer-oriented.
• Bachelor’s degree preferred, experience can compensate.

Perks:

• Gain experience with a dynamic call center setting.
• Develop customer service and sales skills in a collaborative environment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.