Area Asset Protection Manager

Area Asset Protection Manager - (Richmond)

The Area Asset Protection Manager’s purpose is to celebrate and serve America’s diverse working families by executing the store’s Asset Protection strategy within the assigned store(s); including leading and engaging the team, training and developing, executing Asset Protection programs to create a safe and secure workplace, reducing shrink, and delivering profitable sales growth.

Talent

· Fosters a professional and cohesive team culture embodying the associate value proposition through active engagement in positive associate relations, recognition, and promoting inclusion and diversity.

· Supports the Talent Life Cycle by hiring, training, developing and engaging associates.

· Interviews, hires, trains, coaches and develops to ensure compliance and understanding of Asset Protection Strategy, Directives, policies and procedures.

· Consistently utilizes performance management tools to drive and recognize job performance and behaviors.

· Identifies needs promptly and collaborates with key partners to swiftly address associate concerns.

Shrink

· Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.

· Investigates suspicious behavior (collects intelligence, documents behavior, etc.).

· Periodically audits departments for merchandise protection standard adherence and identifies merchandise protection opportunities that deviate from company standards.

· Conducts AP and Operational audits.

· Analyzes intelligence on individuals and booster groups involved in theft.

· Deploys resources to conduct in-store surveillance and executes required Company investigation routines to identify and resolve theft and properly documents all stages. Travels to stores as necessary.

· Communicates external theft trends to associates and will partner with other locations/retailers to identify Organized Retail Crime (ORC) groups and patterns.

· Partners with DAPM and/or Central/Field Investigations, Home Office to gather evidence on ORC and external fraud.

· Administers AP programs and supports Company standards with inventory maintenance process.

· Reviews the reports of external apprehensions, internal investigations, incident reports, PCI, PII and sales audit documentation.

· Develops and maintains relationships with local law enforcement, mall management/security, and retail/community partners.

· Prepares for and attends court hearings as required and updates appropriate files with related outcomes.

· Tailors Company AP direction for assigned store(s) and creates effective ways to educate and motivate store teams to focus on shrink reduction and safety.

Safe and Secure

· Supports a safety culture through impressions of control, coaching, and recognition.

· Analyzes and reviews incident trends to advise store leadership of action steps that can be used to prevent incidents.

· Participates in Company AP and Safety programs and enforce standards as they relate to safety and security.

· Coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents.

· Supports stores in cases of critical incidents, business disruptions, natural disasters, etc.

Performance Standards

· Consistently meets established performance standards for the role, including but not limited to shrink, cash loss, safety, productivity/metrics, budget and expense control, sales & service culture to ensure profit improvement.

Requirements

· Reliable Transportation: ability to travel to designated stores as assigned.

· 3+ years Asset Protection or related experience (retail management, law enforcement, military) preferably in retail environment, or equiv. education and work experience.

· 1+ years leadership experience.

· Wicklander-Zulawski certification preferred.

· High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.

· Must be age 18+

What you get:

Eligible for bonus under the Management Incentive Plan.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. *For paid vacation days, as well as eligibility requirements for other benefits, please visit