Customer Service Representative - Entry Level

THE GEM Inc.
Richmond, VA

Job Description

Job Description

We are seeking a motivated and customer-focused Entry Level Customer Service Representative to join our growing team. This position is ideal for individuals who enjoy working with people, solving problems, and creating positive customer experiences.

As a Customer Service Representative, you will support customer and client relationships through professional communication, problem-solving, and personalized service. You will work closely with internal teams to ensure customer needs are addressed while developing valuable skills in customer relations, communication, sales support, and business operations .

No prior customer service experience is required. We provide training and professional development for individuals who are eager to learn, grow, and build a career in a customer-focused environment.

Responsibilities
  • Provide friendly, professional, and knowledgeable customer service
  • Communicate directly with customers to answer questions and provide assistance
  • Build and maintain positive relationships with customers and clients
  • Identify customer needs and provide appropriate solutions
  • Support customer retention and satisfaction initiatives
  • Maintain accurate customer information and documentation
  • Assist with customer outreach, promotional campaigns, and client programs
  • Collaborate with team members to improve customer experiences
  • Participate in ongoing training focused on communication, service strategies, and professional growth
Qualifications

The ideal candidate will have:

  • Strong verbal and written communication skills
  • A positive and professional attitude
  • Ability to work well with customers and team members
  • Strong listening and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Dependable work ethic and willingness to learn
  • Ability to work independently and as part of a team
Posted 2026-06-25

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