Call Center Representative

Job Title: Call Center Representative

Industry: Home Services

Location (city, state): Washington, DC

Assignment Type: Contract-to-Hire

Pay: $23–$25 per hour (depending on experience)

Work Schedule: Monday–Friday, 8:00 AM–4:00 PM | Fully onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a well-established and growing home services organization in the DC metro area. Our client is known for delivering dependable service, operational excellence, and strong internal growth opportunities. Their call center team plays a critical role in driving customer satisfaction and supporting business growth.

Job Description:

We are seeking a motivated and reliable Call Center Representative to join a fast-paced call center team. This role focuses on managing a high volume of inbound and outbound calls, converting customer inquiries into scheduled service appointments, and ensuring a professional and positive customer experience.

Key Responsibilities:

• Manage high-volume inbound and outbound calls efficiently and professionally
• Convert service inquiries into booked appointments
• Maintain strong performance metrics including call volume and booking rates
• Follow structured call guidelines while maintaining a personable and engaging tone
• Accurately update and manage customer records in internal systems
• Support outbound outreach initiatives and seasonal campaigns
• Assist in resolving customer concerns in a timely and professional manner
• Collaborate with team members and leadership to meet daily and weekly goals

Qualifications:

• 5+ years of customer service experience (call center experience preferred)
• Experience handling 100+ calls per day in a performance-driven environment
• Proficient in Microsoft Office and CRM/call center software systems
• Strong verbal communication and active listening skills
• Highly organized with excellent time management
• Positive, adaptable, and team-oriented mindset
• Ability to thrive in a fast-paced, goal-driven environment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities upon request.