Landscape Account Manager

Job Description

Job Description

RSG is growing here in Charlottesville, and we are looking to add an Account Manager to our amazing staff. In this position you will serve as the primary point of contact for clients, building relationships for customer satisfaction, customer retention and upsells. Work closely with the Operations Manager to deliver high quality service to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receives and responds to internal and external customer service needs within 24 hours of receipt; ensures appropriate completion and closure.
• Sets example for other employees to follow in regards to technical work, work ethic, adherence to policies, etc.
• Enforces safety policies and procedures. Recommends disciplinary action and consults with Branch Manager and/or Safety Director.
• Enforces operational and human resources policy. Recommends disciplinary action and consults with Branch Manager and/or Human Resources Manager
• Provide day to day support to Branch Manager or other managers as needed
• Serve as a Point of Contact for projects as they are assigned
• Resolve customer issues and/or recommend modification to products/services
• Maintain contact with current clients as assigned as well as propose additional upsells to clients.
• Be detailed oriented
• Have excellent communication/organizational skills
• Have a valid & clean driver’s license
• Able to communicate in Spanish is a plus, but not necessary
• Advises Branch Manager and other management representatives
• Participates in the employee interview and selection process
• Completes all necessary paperwork and documentation thoroughly, accurately and within defined time periods
• Consults with Crew Leaders regarding blueprints, maps and manuals involved in performing work
• Performs assigned duties in response to emergencies such as snow removal, storms, etc.
• Performs all other duties as assigned

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education or Experience

Associate’s Degree in a relevant field of study and three years progressively increasing supervisory experience or an equivalent combination of education and experience.

Language Skills

Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees.

Mathematical Skills

Ability to calculate figures and amounts such as volume, area, circumference, measurements, proportions and pressures.

Reasoning Ability

Ability to solve practical problems and deal with variables in situations where only limited standardization exists. Ability to interpret a variety of instructions in written, oral, diagram or schedule form.

Interpersonal Skills

Solid interpersonal skills, including conflict resolution skills, for work with customers, other trades personnel and employees.

CERTIFICATES, LICENSES AND REGISTRATIONS

• Possession and retention of a valid Virginia Driver's License.
• Certification as a Commercial Pesticide Applicator.
• Certifications necessary for specific work unit, such as flagger, forklift operator, chemical applications, and/or first aid and CPR certificates, as applicable.

PHYSICAL DEMANDS

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to stand. The employee is frequently required to walk; use hands to finger, handle or feel; reach with hands and arms; to stoop, kneel, crouch and crawl; and to talk. The employee is occasionally required to sit; climb or balance; and to smell. The employee must frequently lift and/or move 50 pounds and must occasionally lift and/or move 100 pounds, depending on the needs of the specific work unit. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEOC STATEMENT

It is the policy of RSG Landscaping LLC. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RSG Landscaping LLC. will provide reasonable accommodations for qualified individuals with disabilities.

RSG Landscaping is a Drug Free Company. We conduct pre-employment drug screens