Application Support Analyst

job summary:
Seeking a motivated and self-sufficient individual. Someone who is eager to learn and begin or build on their IT career. This is a remote opportunity.

3rd shift - Wednesday - Saturday EST... Wed 10pm -6:30am, Thur- 8pm -630am, Fri 8pm -630 am, Sat 6pm - 6:30 am.

location: Telecommute
job type: Solutions
salary: $22 - 23 per hour
work hours: 9pm to 7am
education: High School

responsibilities:

Job Duties -

The Application Support Analyst role provides first tier support to application and engineering teams for a variety of applications and technologies. This candidate will be responsible for system monitoring, system maintenance, user support interactions, and client escalation interactions. This candidate will also be expected to contribute to project work and documentation updates.

Job Requirements -

1. College degree or IT experience equivalent.

2. Excellent documentation, analytical, and problem-solving skills and organizational skills required.

2. Willing customer satisfaction personality required, demonstrating initiative, self-motivation, and a keen attention to detail.

3. Ability to remain patient and discuss technical concepts with non-technical customers, and deal with ambiguity, tight timelines and demanding constraints.

4. Ability to work on multiple assignments, prioritize, and resolves issues in a timely manner within a high-pressure environment.

Desired Skills & Experience -

1. 2+ years of customer service experience. Help Desk experience is preferred, as the associate may be asked to assist in taking Help Desk phone calls overnight.

2. Experience with the following Desktop Applications: PuTTy, KiTTy, RDP, Cyberark, SQL, Websphere, Microsoft Outlook, and Office.

3. Prior experience in a Help Desk, Application Support, or other Enterprise IT Support role.

4. Experience with Windows OS and Linux OS.

5. Innate desire to find the root cause of technical issues, while balancing business needs to identify, support, and solve customer needs

qualifications:
The Application Support Analyst role provides first tier support to application and engineering teams for a variety of applications and technologies. This candidate will be responsible for system monitoring, system maintenance, user support interactions, and client escalation interactions. This candidate will also be expected to contribute to project work and documentation updates.

1. College degree or IT experience equivalent.

2. Excellent documentation, analytical, and problem-solving skills and organizational skills required.

2. Willing customer satisfaction personality required, demonstrating initiative, self-motivation, and a keen attention to detail.

3. Ability to remain patient and discuss technical concepts with non-technical customers, and deal with ambiguity, tight timelines and demanding constraints.

4. Ability to work on multiple assignments, prioritize, and resolves issues in a timely manner within a high-pressure environment.

1. 2+ years of customer service experience. Help Desk experience is preferred, as the associate may be asked to assist in taking Help Desk phone calls overnight.

2. Experience with the following Desktop Applications: PuTTy, KiTTy, RDP, Cyberark, SQL, Websphere, Microsoft Outlook, and Office.

3. Prior experience in a Help Desk, Application Support, or other Enterprise IT Support role.

4. Experience with Windows OS and Linux OS.

5. Innate desire to find the root cause of technical issues, while balancing business needs to identify, support, and solve customer needs

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.