Medical Front Office Receptionist - Bilingual

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

About Us At The Children’s Clinic of Fredericksburg , we have a passion for taking care of children in need.

We deliver a full range of pediatric health services under one roof, reflecting our commitment to safety, quality, and convenience for families. Open evenings, weekends, and holidays , we’re here whenever our patients need us most.

Every day, we strive to do right by the people we serve — guided by our mission:
“The relentless pursuit of perfecting health services and care.”

Join us in making a difference, one child at a time.

Job Summary
The Medical Front Office Receptionist is the first point of contact for patients and families, providing a warm, welcoming, and professional experience. This role is responsible for patient check-in/check-out, appointment scheduling, insurance verification, and maintaining smooth front desk operations. The ideal candidate is organized, customer-service focused, and able to thrive in a fast-paced clinical environment while ensuring accuracy and exceptional service.

Key Responsibilities:
Patient Reception & Customer Service

• Greet patients and families warmly upon arrival and assist them throughout the check-in process.
• Answer incoming calls, respond to patient inquiries, and direct calls to appropriate staff.
• Provide friendly and efficient customer service, ensuring a positive clinic experience.
• Maintain confidentiality and adhere to HIPAA standards at all times.

Check-In / Check-Out Duties

• Verify patient demographics, insurance information, and required documentation at each visit.
• Collect copays, outstanding balances, and process payments accurately.
• Schedule follow-up appointments, referrals, or specialist visits as needed.
• Ensure proper documentation and completion of visit forms, authorizations, and paperwork.

Scheduling & Administrative Support

• Schedule appointments, manage provider calendars, and confirm appointments with patients.
• Update and maintain patient records in the Electronic Health Record (EHR) system.
• Assist with daily operational tasks such as filing, scanning, faxing, and updating patient forms.
• Monitor waiting room flow and communicate with clinical staff regarding patient readiness.
• Support clinic staff by coordinating communication between patients and back-office teams.

Insurance & Billing Support

• Verify insurance coverage and eligibility prior to visits.
• Explain copays, deductibles, and billing policies to patients when necessary.
• Ensure accurate entry of insurance details and notify appropriate staff of discrepancies.
• Assist with processing referrals and obtaining prior authorizations, if applicable.

Qualifications

• High school diploma or equivalent required.
• Bilingual in English and Spanish
• Prior medical office or healthcare receptionist experience preferred.
• Knowledge of insurance verification and basic medical terminology a plus.
• Strong computer skills; familiarity with EHR systems (NextGen experience preferred, if applicable).
• Excellent communication, customer service, and multitasking abilities.
• Ability to remain calm, professional, and organized in a fast-paced environment.

**You must be available for shifts between 7:30AM to 8:00 PM during weekdays and on rotating weekends, 8:00 AM to 4:00 PM**