Technician II-Managed IT & Networking

Job Description

Job Description

JOB DESCRIPTION

POSITION TITLE:

Technician II - Managed IT & Networking

FLSA STATUS:

Full Time/Exempt

DEPARTMENT:

UMIT Technologies – Rapid Response Team

SALARY:

$55,000 – $65,000 based on experience

LOCATION:

Richmond, VA (Hybrid – remote + client onsite)

EDUCATION:

AS or BS in IT, computer science, or related field

SUPERVISOR:

Service Manager

WORK EXPERIENCE:

2–3 years of hands-on experience in IT support, network administration, or a Managed Service Provider (MSP) environment.

UMIT Technologies is a Tribal-owned Managed IT Services and Cybersecurity firm serving public sector and commercial organizations. Our Core Focus is: Changing Lives through community and culture to create generational opportunity.

We remove IT worry so our clients can focus on their mission. We are a disciplined, high-performance MSP built around cybersecurity, operational clarity, and long-term relationships with the organizations we serve.

We are in a period of intentional growth in the Richmond market, expanding our MSP footprint and launching our public sector practice while focusing on commercial stability. We are not for sale nor are we building something to sell. We are building something that will last that will provide generational opportunities.

At UMIT Technologies, we think and act like entrepreneurs. We are builders. We look for opportunities around every corner and push ourselves to create value where others see obstacles. We are looking for people who share that mindset, individuals who want to grow, take ownership, and help expand what we are building.

As we continue to improve our MSP platform, we are actively building a dedicated Network Management platform and line of business. This role will contribute directly to that initiative, helping standardize, deploy, and support network infrastructure across our client base while shaping the future of our networking practice.
OUR CORE VALUES

• Accountability – We take full ownership of our actions and outcomes and do the right things for the right reasons.
• Service Excellence – We deliver quality experiences with passion, precision, and a relentless commitment to exceeding expectations.
• Continuous Improvement – Yesterday’s best is today’s baseline.
• Integrity – We do the right thing, even when no one is watching.
• Trustworthy – We earn confidence through honesty and transparency. We create secure and reliable solutions. Our clients and team can count on us—every time.

JOB SUMMARY:The Technician II – Network Focused is a mid-level Rapid Response technician responsible for resolving Tier 1–2 support tickets, onsite client support, supporting and installing network infrastructure, leading user onboarding and platform configuration, and preventing unnecessary escalations to engineering.

This role operates daily inside an MSP-ticket-driven environment. Responsibilities range from basic end-user support to identity management, endpoint troubleshooting, network configuration, network equipment configuration/upgrades/deployment and onsite client support.

PRIMARY DUTIES & RESPONSIBILITIES:MSP Support

• Respond to and resolve Tier 1–2 support tickets (remote and onsite).
• Troubleshoot Windows/macOS systems, Microsoft 365, VPN, MFA, and connectivity issues.
• Deploy and configure workstations and end-user devices.
• Support user onboarding and workstation deployments.
• Document work clearly in ConnectWise PSA.
• Maintain proper ticket hygiene and documentation standards.

Identity & Platform Support

• Manage user accounts in Microsoft 365 / Entra ID
• Support MFA configuration and identity troubleshooting
• Assist with licensing, end user provisioning and systems administration in various platforms
• Support endpoint security and productivity platforms

Networking

• Assist with deployment and support of firewalls, switches, and wireless access points.
• Configure VLANs and switch ports.
• Support site-to-site VPN environments.
• Troubleshoot DHCP, DNS, and routing issues.
• Coordinate with ISPs during outages.
• Assist with network equipment installations onsite.

Troubleshooting Expectations

• Identify root causes, not just symptoms.
• Validate fundamentals (IP configuration, DNS, authentication).
• Isolate issues across endpoint, network, and identity layers.
• Document troubleshooting steps clearly.
• Escalate issues only after structured diagnostic effort.

TECHNICAL COMPETENCIES

• Windows and endpoint troubleshooting
• TCP/IP networking fundamentals
• DNS and DHCP troubleshooting
• VLAN and subnetting concepts
• Microsoft 365 / Entra ID administration
• RMM tools and ticketing systems
• Network hardware installation

CERTIFICATION & PROFESSIONAL DEVELOPMENT

We hire for capability and work ethic first. Certifications are not required but can demonstrate readiness and accelerate onboarding.

• Microsoft 365 Fundamentals (MS-900)
• Microsoft Azure Fundamentals (AZ-900)
• Microsoft 365 Administrator (MS-102)
• Microsoft Endpoint Administrator (MD-102)
• CompTIA A+
• CompTIA Network+
• Cisco CCNA
• Cisco CCT
• AWS Cloud Practitioner

BUSINESS & PROFESSIONAL EXPECTATIONS

• Clear and professional communication with clients
• Ownership of tickets and follow-through
• Proactive updates and accountability
• Accurate documentation in PSA and ITBoost
• Professional presence when working onsite

GROWTH OPPORTUNITY

Technicians who demonstrate strong troubleshooting ability, reliability, and leadership will have opportunities to grow into senior technician, engineering, or specialized networking roles as the platform expands.

OTHER REQUIREMENTS:

• Applicants are required to authorize a background check. Failure to do so will disqualify applicants from consideration for the position.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Physical duties include the ability to lift up to fifteen (15) pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand, walk, and sit for long periods of time.