Financial Aid Advisor
Job Description
Job Description
We are looking for a dedicated Financial Aid Advisor to join our team in Chantilly, Virginia. In this role, you will serve as a vital point of contact for students and learners, providing guidance on financial aid and payment options while ensuring a seamless and positive experience. This is a Contract to permanent position that offers an exciting opportunity to make a meaningful impact by supporting individuals in navigating their educational journey.
The Financial Aid Advisor position is an entry level role. Looking for someone with great customer service experience, prior experience working with customers in an office setting or call center environment. Very strong in MS Office Suite skills.
Responsibilities:
• Assess callers' needs and deliver tailored solutions in alignment with team processes and university policies.
• Guide students through financing options, university policies, and various payment methods to ensure clarity and satisfaction.
• Collaborate with Financial Aid Advisors to support daily operations and improve the student experience.
• Handle both outbound outreach and inbound inquiries to maintain efficient queue management.
• Work closely with team members, contributing to discussions, coaching sessions, and providing constructive feedback.
• Document and maintain accurate records in collaboration with Financial Aid Advisors to support learners effectively.
• Partner with the Financial Aid Support Team to identify trends and address underlying issues impacting students.
• Meet established call metrics and performance objectives, ensuring timely and quality interactions.
• Engage students through collection campaigns to encourage action on outstanding balances.
• Process payments and update student records accurately while adhering to procedural guidelines.
• Proven experience in customer service, preferably in a call center environment.• Proficiency in Microsoft Outlook and Excel for efficient data management and communication.
• Strong typing and data entry skills with attention to accuracy and detail.
• Ability to effectively handle multi-line phone systems and manage high call volumes.
• Excellent problem-solving skills with a focus on delivering personalized solutions.
• Knowledge of financial aid processes and regulations is highly desirable.
• Capability to adapt quickly to a fast-paced and evolving work environment.
• Strong interpersonal skills to build trust and foster positive relationships with students and colleagues.
Recommended Jobs
Travel Registered Nurse ER Job
Job Overview TLC Nursing Associates, Inc. is seeking an experienced and dedicated Emergency Room (ER) Registered Nurse (RN) for dynamic travel assignments across various healthcare facilities. The …
Electrical Maintenance Technician
Electrical Maintenance Technician Duties: Complete required repairs and tasks to instruments, controls, and electrical systems in an efficient, timely manner to restore or maintain safe operating …
Senior Associate, Funds Transfer Pricing
Overview Senior Associate, Funds Transfer Pricing Capital One’s Capital Markets & Analytics - Funds Transfer Pricing (FTP) team is seeking a highly motivated, talented, and collaborative profe…
Software/Web Developer (Sr) - Cleared (IA-SWD-0004)
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customer…
Automotive Shop Helper
Hiring Immediately – Automotive Shop Helper Location: Sterling, VA 20166 We are looking for a motivated and detail-oriented individual to join our team – tire technician experience a plus! …
Survey Technician
Join a Leading Surveying Firm with a Legacy of Excellence Control Point Associates is not your average surveying firm — we are a dynamic team committed to delivering exceptional surveying servic…
Interagency Engagement & Exercise Specialist
Program Overview About The Role Peraton is seeking an experienced Outreach Specialist to collaborate with federal, state, local, and other governmental partners to strengthen national securit…
Independent Personal Trainer Wanted
Gold's Gym is looking for Independent Personal Trainers who have an entrepreneurial spirit who wish to grow their own business and increase their clientele. Be your own boss and train your clients i…
Network Engineer FSP
Network Engineer ACTIVE TS/SCI CLEARANCE with FS poly REQUIRED TO BE CONSIDERED FOR THIS POSITION The INFOSEC and COMSEC security requirements for the network add to the complexity of these position…
Restaurant Shift Manager
Overview: At Noodles & Company , our mission is to nourish and inspire every team member, guest, and community we serve. We are hiring Shift Managers to lead, coach, and work alongside our team…