IT Ops Platform Integration SME

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to be at the center of GDIT’s business operations. Make an impact by collaborating across functions to make mission success achievable.

Job Description

GDIT is conducting a search for a skilled and motivated IT Ops Platform Integration SME which will support our OCTO growth and AIOPS Digital Accelerator teams. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to work in a fast-paced environment. The candidate must have the ability to work a hybrid schedule 3 days per week in Falls Church, VA.

HOW the ITOps Platform Integration SME WILL MAKE AN IMPACT

• Perform IT OPs platform integrations and enhancements in our lab to deliver advanced AIOps capabilities based on customer use cases.
• Research, evaluate and select modern and emerging technologies that offer innovative capabilities and that are viable for government customers.
• Serve as a thought leader to achieve resilient automated & autonomous IT operational capabilities.
• Deliver value-added services, efficiencies, cost savings, improve enterprise IT observability, customer experience, and increase the resilience of Federal IT enterprises through AIOps solutions.
• Participate in demonstrations & discussions around solutions and GDIT AIOps capabilities with external customers and internal teams.
• Research and identify IT Operations solutions fit for use in Federal Government customer requirements.
• Serve as a bridge between disparate IT Ops systems to ensure they efficiently work together; improving productivity, streamline workflows and enable data driven decision making for IT operational teams.
• Develop and build extensible and reusable prototypes to address specific customer use case scenarios as part of sales or delivery engagements.
• Support growth initiatives and deliver work products, inclusive of presentations, narrated videos, marketing materials, develop automation playbooks and scripts, and more.
• Evaluate new technologies and tools to improve platform capabilities.
• Provide technical writing and systems engineering expertise to create implementation artifacts such as build, configuration, reference, and deployment guides, and OV-1/SV-1 diagrams of engineered solutions.
• Implement and optimize tools that natively provide AI/ML capabilities within the customers IT Ops toolchain to enable detection of performance anomalies, prediction of outages, automate incident responses, and improve overall operational resilience of the IT Infrastructure.
• Support capture & proposal development as well as on-contract efforts to design, bid, and bring GDIT’s AIOps solutions to customers.

WHAT YOU’LL NEED TO SUCCEED:

• Education: Bachelor’s in Computer Science, Engineering, or Business-related field
• Required Experience: 15 years+ of progressive technical leadership implementation, and customer engagement.

• Required Knowledge & Skills:
  • Experience with various IT Monitoring, Observability and to monitor system health and performance.
  • Demonstrated technical knowledge and experience in automating solutions relevant in the IT Enterprise leveraging Modular Open Systems Architecture (MOSA) design principles, platform-native APIs, Data Model Design for IT Operations Data, ITSM Platform development, configuration, integration, and in-depth troubleshooting experience.
  • Experience with software development and scripting using languages such as (YAML, Python, PowerShell, Bash, etc.) within Automation contexts.
  • Strong hands-on experience with technologies like ScienceLogic, Splunk, ServiceNow ITOM, Intelligent Automation Platforms and AIOPs tools.
  • Deep understanding of monitoring/observability architecture and event management. Ability to configure and optimize complex monitoring environments.
  • Experience with tuning and optimizing monitoring policies, event rules, and configuration of Operational Intelligence.
  • Ability to work independently and as a member of multi-disciplinary engineering teams to rapidly tackle evolving challenges in the field of IT OPs.
  • Deliver capabilities to successfully meet business requirements and performance benchmarks.
  • Familiarity with event drive architectures
  • Ability to effectively communicate with key stakeholders to understand needs and to clearly articulate technological concepts.
  • Strong analytical and troubleshooting skills, with the ability to identify root causes and optimize AI/ML models and systems.

• Desired Certifications: Security +, AIOPS Foundation & Observabilities Foundations, IT Operations tool specific tool certifications, ServiceNow Platform Certifications.
• Security Clearance Level: Ability to obtain and maintain a Top Secret Clearance
• Location: Hybrid position working at our GDIT Headquarters in Falls Church, VA.
• US Citizenship Required

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

15 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

ITIL - Axelos - Axelos

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required