Assistant Director of Operations

Company Overview

RISE Services is a private human services organization specializing in Individual Supported Employment (ISE) and community-based services for individuals with disabilities. RISE delivers person-centered supports designed to promote competitive, integrated employment and stable community living.

Services are delivered in highly regulated funding environments and require strict adherence to service authorizations, documentation standards, and compliance requirements. RISE Services emphasizes accountability, consistency, and measurable outcomes across all programs and states.

Job Purpose

The Assistant Director of Programs provides day-to-day program leadership, staff supervision, quality assurance, and direct service delivery across RISE Services’ Individual Supported Employment and Community Guide/Housing programs.

This is a working, non-exempt leadership role that balances supervision and program oversight with approximately 20 billable hours per week of direct client services. The role is critical to maintaining service quality, staff accountability, compliance, and revenue integrity.

Some evening and weekend work is required to meet client needs, ensure program coverage, and support service continuity; however, this is not the norm and occurs as needed rather than on a routine schedule.

Key Responsibilities

Program Oversight and Service Quality

Oversee Individual Supported Employment and Community Guide/Housing programs across all states

Ensure services are delivered in accordance with approved authorizations, person-centered plans, program standards, and internal policies

Identify programmatic risks, trends, or service gaps and escalate concerns with recommendations

Staff Supervision and Leadership

Supervise Employment Program Managers and Community Guide staff

Facilitate weekly team meetings for Individual Supported Employment staff

Facilitate monthly team meetings for Community Guide staff

Provide required supervision and address performance concerns promptly

Caseload and Coverage Management

Manage case assignments and workload balancing across programs

Ensure program coverage and continuity of services

Monitor authorized hour utilization to prevent service gaps or lost revenue

Coordinate coverage during staff absences, vacancies, or transitions

Documentation, Compliance, and Quality Assurance

Ensure client file completeness and documentation accuracy

Oversee progress note audits and corrective actions

Reinforce documentation standards, timelines, and authorization alignment

Quarterly Reports and Discharges

Ensure quarterly reports are completed accurately and on time

Coordinate final review and distribution to support coordinators

Ensure reports and discharge documentation are uploaded and tracked appropriately

Training and Staff Development

Conduct program orientation for new staff

Provide ongoing coaching and program-specific training

Identify training gaps and recommend targeted supports

Direct Service Delivery

Provide approximately 20 billable hours per week of direct client services

Complete required employment plans and documentation

Model best practices in service delivery and professionalism

Other Duties

Perform other duties as assigned to support program stability, compliance, and quality outcomes

Qualifications

Required

Bachelor’s degree in Human Services, Social Work, Rehabilitation, Counseling, or a related field, or equivalent experience

Three to five years of experience in supported employment or community-based human services

Experience supervising staff or providing program leadership

Strong knowledge of documentation, compliance, and authorization requirements

Preferred

Experience working across multiple programs or states

Familiarity with CaseWorthy, Monday.com, or similar systems

Experience supporting audits or quality assurance activities

Physical Requirements

This role requires prolonged computer use, sitting, standing, walking, and frequent community travel. Occasional lifting of light materials up to 10 pounds may be required. Visual acuity and verbal communication are necessary for supervision, documentation review, and service delivery.

Equal Employment Opportunity

RISE Services provides equal employment opportunities to all employees and applicants without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender, gender identity or expression, sexual orientation, marital status, religion, age, physical or mental disability, genetic information, military or veteran status, or any other characteristic protected by law.