Inside Sales / Warehouse Associate
Overview
Join our dynamic team in Richmond, VA, as an Inside Sales / Warehouse Associate! In this dual-role position, you'll be the heartbeat of our operations, combining your sales skills with warehouse support to ensure our customers receive top-notch service and timely deliveries. If you thrive in a fast-paced environment and enjoy wearing multiple hats, this is the perfect opportunity for you!
Responsibilities
Provide exceptional customer service via phone, email, and in-person interactions
• Assist customers in selecting products, offering technical guidance and solutions
• Prepare quotes, process orders, and follow up to ensure accuracy and satisfaction
• Build and maintain strong relationships with contractors, vendors, and internal teams
• Collaborate with the warehouse and outside sales team to ensure timely delivery and service
• Stay informed about product lines, industry trends, and vendor offerings
• Support counter sales and other branch operations as needed
What You Bring:
• Previous experience in inside sales, customer service, or wholesale distribution (plumbing/HVAC/industrial experience is a plus)
• Strong communication and relationship-building skills
• Ability to multitask, prioritize, and stay organized in a busy environment
• A proactive, problem-solving mindset
• Comfort with computer systems, order entry, and basic Microsoft Office tools
• A team-oriented attitude and willingness to learn
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