Quality Assurance Supervisor - Richmond, VA

Description & Requirements

Maximus is currently hiring for a Quality Assurance Supervisor to support our Cover VA team. This is a hybrid position that requires you to work both onsite at our Richmond, VA office as well as remotely . The Quality Assurance Supervisor is responsible for managing a team of 10-15 Quality Assurance Representatives.

Essential Duties and Responsibilities:

- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.

- Identify and set monthly individual/team goals.

- Develop Quality Checklist, based upon client requirements.

- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.

- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.

- Participate in internal audits of policies and procedures of other departments.

- Act as subject matter expert for the Quality Assurance team members.

- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.

- Review and distribute daily work.

- Verify accuracy of timecards against approved schedules.

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.

- Comply with all company required policies, procedures and processes including but not limited to required training.

- Direct subordinates to complete assignments using established guidelines, procedures and policies.

- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.

- Identify training needs and development opportunities for subordinates.

- Perform other duties as may be assigned by management.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- This is a hybrid onsite/remote position requiring you to work onsite 2-3 days per week.

- Must be able and willing to work in Richmond, VA.

- Must have at least 2 years of supervisor experience.

- Must have quality assurance experience.

- Must be able and willing work any assigned shift between the hours of 7:30am-5:00pm EST, Monday-Friday.

Home Office Requirements:
- Reliable high-speed internet service.
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity.
- Minimum 5 Mpbs upload speeds.

EEO Statement


Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency


Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .