Customer Success Representative
We are seeking a Customer Success Representative with a proven background in RegTech and IDV to join our growing team at Programmers Force. In this role, you will support clients post-sales, ensuring smooth onboarding, adoption, and satisfaction with our solutions.
Key Responsibilities:
- Act as the first line of support for customer inquiries and issues.
- Assist with onboarding and training of new customers.
- Monitor customer health scores and escalate risks as needed.
- Partner with Customer Success Lead to drive adoption and retention.
- Document customer feedback to inform product improvements.
Requirements
- 2+ years of customer-facing experience in SaaS/FinTech.
- Knowledge of AML/KYC/IDV solutions preferred.
- Strong communication and problem-solving skills.
- Ability to manage multiple clients in a fast-paced environment.
- A customer-first mindset with attention to detail.
Recommended Jobs
Director, Research & Strategic Advisory Services (Dynamic Strategy)
At EAB , our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-i…
Automotive Accounts Payable/Receivable Specialist
Automotive Accounts Payable/Receivable Specialist Role Description: Mirak Automotive Group is family owned and operated business in Arlington, MA founded in 1936. At Mirak we provide tight-knit en…
America Speaks: Poll Data Summary
» Reports Reports America Speaks: Poll Data Summary Each year, Research!America publishes America Speaks, a summary of our most recent poll data. Use America Speaks as a resource when contac…
Mobile Core Network Manager
Position Overview The Mobile Core Network Manager will lead a high-performing team of geographically‑diverse engineers to ensure reliable and high‑performance mobile network operations. The candid…
Head of Forex Compliance
We are seeking an experienced Head of Forex Compliance with a proven background in RegTech and IDV to join our growing team at Programmers Force. In this role, you will manage compliance frameworks s…
Accounting Compliance Manager 16749202
Accounting Compliance Manager (Public Sector) Contract-to-Perm • Remote (U.S.) with occasional on‑site visits • Urgent need—start next week We’re recruiting an experienced Accounting Compliance M…
Security Consultant SME TS/SCI with Poly REQUIRED
Security Consultant SME TS/SCI with Poly REQUIRED Position Description CGI Federal is seeking candidates for the role of Security Consultant Subject Matter Expert (SME) to provide support to a …
Model Based System Engineer-Junior Level
Solvarus Consulting is dedicated to solving the toughest challenges facing the Intelligence Community and Department of Defense. Join our team of experienced engineers in the development and institut…
Product Marketing Manager - Oracle AI Database for Multicloud
**Job Description** The Oracle AI Database team is seeking an experienced Product Marketing Manager to shape and promote our industry-leading Oracle AI Database solutions in multicloud environments. I…
GENERAL MANAGER - Turkish Airlines Lounge, IAD
Flik Hospitality Group **Salary:** $83,500.00 - $85,000.00 **Other Forms of Compensation:** N/A **What makes FLIK click** _What makes FLIK click? Our people. The decisions, actions and attitudes of ou…