Customer Success Representative
We are seeking a Customer Success Representative with a proven background in RegTech and IDV to join our growing team at Programmers Force. In this role, you will support clients post-sales, ensuring smooth onboarding, adoption, and satisfaction with our solutions.
Key Responsibilities:
- Act as the first line of support for customer inquiries and issues.
- Assist with onboarding and training of new customers.
- Monitor customer health scores and escalate risks as needed.
- Partner with Customer Success Lead to drive adoption and retention.
- Document customer feedback to inform product improvements.
Requirements
- 2+ years of customer-facing experience in SaaS/FinTech.
- Knowledge of AML/KYC/IDV solutions preferred.
- Strong communication and problem-solving skills.
- Ability to manage multiple clients in a fast-paced environment.
- A customer-first mindset with attention to detail.
Recommended Jobs
Lead Bathroom Installer
Job Title: Lead Bathroom Installer Company: P.J. Fitzpatrick At P.J. Fitzpatrick, we are dedicated to transforming bathrooms into beautiful, functional spaces. We are seeking a passionate and…
Chief Plumbing Estimator
We are a large growing mechanical contractor that works on many large mechanical hvac and plumbing projects. This is a full-time position with great benefits, retirement package, and plenty of room f…
Portfolio Manager, National Security
Umbra is an American space technology company delivering advanced systems, from sensors to spacecraft, that empower customers worldwide with unmatched access to critical information from space. Our m…
Physical Therapist - Family Medicine of Clifton Centreville
Job Description Integrity Rehab Group is an industry leading therapy management company that partners with physician practices across the nation. In partnering with Fairfax Family Practice Center…
Junior Intelligence Analyst - Onsite - Active Top Secret required
Responsibilities for this Position Location: USA VA Vienna Full Part/Time: Full time Job Req: RQ211392 Type of Requisition: Regular Clearance Level Must Currently Possess: Top …
Direct Support Professional
Location: Springfield, VA 22150 Date Posted: 12/30/2025 Category: Residential Education: Some College Our client has immediate starts for motivated professionals to work as a direct support…
Executive / Front Office / Office Level Administrator
XMSTART is looking to add experienced full- Executive / Front Office / Office Level Administrators to our team, in Chantilly, VA . All positions are 100% Onsite. This position is hiring at Jun…
Local CDL A Delivery Truck Driver
Sysco, a global leader in the food service industry, is currently seeking dedicated and reliable Local CDL A Delivery Truck Drivers to join our dynamic team. In this role, you will be responsible for …
Production Sous Chef - Airline Catering
Job Title: Production Sous Chef - Airline Catering Job Location: Dulles-USA-20166 Work Location Type: On-Site Salary Range: $72,000.00 - 80,000.00 About us LSG Sky Chefs is one …