Service Dispatcher

Job Description

Job Description

Service Dispatcher

Vailes Home Improvement Services
Location: Fishersville, VA
Job Type: Full-Time | Monday-Friday | Year-Round Employment

Pay: $20.00 - $25.00 per hour, based on experience

Join One of the Valley's Best Places to Work.

Vailes Home Improvement Services has proudly served the Shenandoah Valley since 1987, building a reputation for quality workmanship, exceptional customer service, and a culture that truly values its people. Recognized as the Valley's #1 Workplace by the News Virginian, we've created an environment where employees are supported, respected, and allowed to build long-term careers.

We're currently looking for a highly organized, dependable, and customer-focused Service Dispatcher to join our administrative team in Fishersville. This role is the communication hub between our customers and technicians, helping ensure every service call is scheduled efficiently and every customer receives an outstanding experience.

If you enjoy multitasking, solving problems, and being part of a collaborative team, we'd love to talk with you.

Why Work for Vailes Home Improvement Services

• Family-owned and operated company with a strong local reputation
• Stable, year-round work with a growing residential service department
• Supportive leadership and team-oriented culture
• Work-life balance with a Monday through Friday schedule and no weekends
• Employee appreciation events and a workplace where people genuinely enjoy coming to work
• Long-term career stability and opportunities for professional growth

Benefits

• Competitive hourly pay based on experience
• Generous benefits package with up to $7,000 in company-paid coverage annually
• Insurance options available
• Paid time off and paid holidays starting Day 1
• IRA with company match
• Paid training and professional development opportunities
• Company-provided uniforms for team events and community involvement activities

What You'll Do

• Coordinate and dispatch service technicians throughout the day as calls are completed
• Schedule return visits when parts arrive or additional work is needed
• Manage and maintain the on-call rotation schedule
• Answer and direct incoming calls using a multi-line phone system
• Create, update, and maintain accurate customer records and job information
• Assist with invoicing, data entry, collections, filing, and administrative support tasks
• Communicate effectively with technicians, customers, and internal departments to keep operations running smoothly
• Help deliver a positive customer experience from the initial call through job completion

Qualifications

We are looking for candidates who thrive in a fast-paced environment and enjoy keeping multiple moving pieces organized. Previous dispatching experience in HVAC, plumbing, electrical, or another home service or skilled trade industry is strongly preferred.

Successful candidates will have experience scheduling appointments, coordinating field personnel, and managing a high volume of customer communication. Strong computer skills, attention to detail, and the ability to prioritize changing demands are essential.

Excellent communication skills, professionalism, and a customer-first attitude are critical for success in this position. Candidates should be dependable, organized, and able to work collaboratively with both office staff and field technicians.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.