Client Support & Communications Coordinator ($20 per hour)

Client Support & Communications Coordinator (Part-Time)

Are you looking for meaningful work that makes a difference in people’s lives?

Organizing Maniacs is hiring a Client Support & Communications Coordinator to support our growing team.

About Us

Organizing Maniacs is a high-touch professional organizing and move-management company serving the Washington, DC metro area. We provide customized organizing solutions for individuals facing challenges such as ADD, ADHD, hoarding, and chronic disorganization. We also work with busy families and professionals who want more functionality, clarity, and peace in their homes.

Our services include downsizing, move support (packing and unpacking), merging households, and preparing homes for sale through our signature Organize to Sell™ service. At the heart of our work is compassion, connection, and thoughtful follow-through.

About the Role

The Client Support & Communications Coordinator plays a critical role in being the first point of contact for people reaching out to Organizing Maniacs. This is a client-facing, phone-based role focused on listening, supporting, and guiding prospective clients through their first steps with us.

This position supports our Sales Manager and works closely with our small, collaborative team to ensure timely, warm, and professional communication with all inquiries.

What You’ll Do

Part-Time Responsibilities Include:

• Answering incoming calls on assigned days (calls are initially screened by an answering service)
• Returning calls and following up with new inquiries within a few hours
• Listening to clients’ stories and helping them feel heard, supported, and understood
• Explaining how Organizing Maniacs works and what clients can expect from our services
• Following up with referrals and existing leads
• Assisting the Sales Manager with lead follow-up and communication
• Maintaining clear, organized communication via phone, email, and text

This is an on-call position during scheduled hours, meaning you will answer calls as they come in on Tuesdays, Thursdays, and Saturdays.

What We’re Looking For

• Comfortable and confident on the phone
• Excellent written communication skills (email and text)
• A natural listener with a calm, friendly, and professional presence
• Organized, dependable, and detail-oriented
• Collaborative team player who values connection, empathy, and follow-through
• Interested in being part of a small, supportive, values-driven team

Position Details

• Compensation: $250 per week, plus commission on sales
• Type: Part-time (approximately 15–20 hours per week)
• Schedule: Must be available Tuesdays and Thursdays, 10:00 a.m.–6:00 p.m., and possibly Saturdays. On call.
• Location: Work from home; must be based in the U.S.