Technical Program Manager II, Enterprise Engineering

DESCRIPTION

Technical Program Manager - Strategic Technical Operations
Purpose
We seek a Technical Program Manager (TPM) to drive our Strategic Technical Operations initiatives. This role will lead complex technical programs, establish rhythm of business processes, and implement AI solutions to optimize operations and drive business outcomes.
Background
Our Strategic Technical Operations team faces increasing complexity in technical program delivery while managing critical business processes. We need a skilled TPM who can navigate this complexity, establish consistent operational cadences, and leverage AI to transform how we deliver results.
Role Overview
As a Technical Program Manager for Strategic Technical Operations, you will lead cross-functional technical programs that directly impact our operational efficiency and business outcomes. You will establish and maintain rhythm of business processes that ensure consistent delivery and accountability. Additionally, you will identify opportunities to implement AI solutions that automate routine tasks, provide predictive insights, and enhance decision-making capabilities.
Key Responsibilities
Technical Program Management
Lead complex technical programs from conception through implementation, ensuring alignment with business objectives and technical requirements
Develop comprehensive program plans with clear milestones, dependencies, and success metrics
Identify and manage risks, developing mitigation strategies to ensure program success
Drive technical decisions by facilitating discussions among stakeholders with competing priorities
Communicate program status to leadership, highlighting risks, blockers, and required decisions
Rhythm of Business Process Management
Establish and maintain consistent operational cadences for planning, execution, and review
Create standardized reporting mechanisms that provide visibility into program health
Implement governance structures that ensure accountability and drive results
Facilitate regular business reviews that assess performance against established metrics
Continuously improve processes based on lessons learned and changing business needs
AI Implementation and Optimization
Identify opportunities to leverage AI for process automation and decision support
Collaborate with data scientists and engineers to develop AI solutions that address specific business challenges
Establish metrics to measure the effectiveness of AI implementations
Create feedback loops that enable continuous improvement of AI models
Develop strategies to scale successful AI implementations across the organization
Qualifications
Bachelor's degree in Computer Science, Engineering, or related field
5+ years of experience in technical program management
Demonstrated ability to lead complex technical programs with multiple stakeholders
Experience establishing and maintaining rhythm of business processes
Knowledge of AI technologies and their practical applications
Strong analytical and problem-solving skills
Excellent communication and stakeholder management abilities
Impact
In this role, you will transform how our organization delivers technical programs by establishing consistent processes and leveraging AI to drive efficiency and innovation. Your work will directly impact our ability to meet business objectives, improve operational performance, and maintain competitive advantage in a rapidly evolving landscape.
Next Steps
If you are passionate about technical program management, process optimization, and AI implementation, we want to hear from you. Join our team and help shape the future of our Strategic Technical Operations.

This narrative job description follows Amazon's writing principles with clear, concise language and active voice. It highlights the three key aspects of the role while providing specific details about responsibilities and qualifications. You can adjust the content to better match your specific organizational needs or add more details about your company culture and benefits.

Key job responsibilities
We are looking for a Senior Product Manager to imagine, plan, test and develop the product and content strategies that help to connect shoppers with on-demand and Live videos across the Amazon experience.

You will work closely with engineering, UX, marketing, data sciences, and other PMs to craft and manage the requirements and roadmap for crucial video distribution and content strategies, then measure and manage their success.

You will research and champion our customers’ needs, including shoppers, creators, and advertisers. You will leverage metrics, customer research, competitive analysis, and your own creativity to elevate the experience for our customers. You will own monitoring and reporting the success of your programs to executive management.

About the team
Enterprise Engineering is looking for a Technical Program Manager - Strategic Technical Operations.

We are seeking an experienced Technical Program Manager to join our Strategic Technical Operations team. In this role, you will lead technical programs and contribute to our rhythm of business processes while leveraging AI technologies to drive innovation and efficiency.
Key Responsibilities
Lead complex technical programs from conception through implementation, ensuring alignment with business objectives and technical requirements
Develop and maintain rhythm of business processes to ensure consistent delivery and operational excellence
Leverage AI technologies to optimize operations, automate processes, and drive data-informed decision making
Create and maintain program documentation, including roadmaps, timelines, and status reports
Collaborate with cross-functional teams to identify technical requirements and dependencies
Manage risks and issues, developing mitigation strategies to

BASIC QUALIFICATIONS

- 3+ years of technical product or program management experience
- 2+ years of software development experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules