Customer Service Representative
Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Norfolk, Virginia. This is a long-term contract position ideal for an individual with strong technological proficiency and exceptional administrative abilities. The role requires someone who thrives in both independent work environments and collaborative team settings.
Responsibilities:• Provide exceptional support to customers by addressing inquiries and resolving issues efficiently.
• Handle inbound and outbound calls with professionalism, ensuring customer satisfaction.
• Maintain accurate records and documentation of interactions in a timely manner.
• Utilize technology tools and systems to manage customer communications effectively.
• Collaborate with team members to enhance service delivery and share insights.
• Ensure a high level of attention to detail in all administrative tasks.
• Identify opportunities for improvement in customer service processes.
• Stay informed about products, services, and policies to assist customers effectively.
• Demonstrate dependability by meeting deadlines and maintaining consistent performance.• Minimum of 2 years of experience in a customer service role.
• Proficiency in using technology and software for administrative tasks.
• Strong attention to detail and accuracy in handling customer information.
• Ability to work independently and contribute as part of a team.
• Excellent communication skills, both verbal and written.
• Proven ability to manage inbound and outbound calls efficiently.
• Commitment to growth and career development.
• Dependable and reliable with a strong work ethic.
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