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Power Apps Junior Helpdesk Support

Atlas Tech
Alexandria, VA
Atlas Technologies, a rapidly expanding company supporting the US Military and other Government entities, is seeking a passionate, flexible, highly motivated Power Apps Junior Helpdesk Support to join our group of Information Technology professionals. If you thrive in fast-paced environments, enjoy solving complex problems, and excel in team-based collaboration, then this may be the right fit for you.

The Power Apps Junior Helpdesk Support role provides first-level support for business applications built on the Microsoft Power Platform. This position focuses on user assistance, issue triage, basic troubleshooting, and routine maintenance, while gaining hands-on exposure to Power Apps, Power Automate, and related Microsoft 365 services.

This position is pending funding approval. We are posting the role in anticipation of receiving the necessary authorization. While we are actively engaging with candidates and conducting preliminary screenings, final hiring decisions will be contingent upon funding availability and customer approval.

You Will

  • Provide Level 1 support for Power Apps and Power Automate solutions
  • Respond to user inquiries, incidents, and service requests related to Power Platform applications
  • Perform basic troubleshooting, configuration checks, and issue resolution
  • Escalate complex technical issues to Power Apps Developers or system administrators
  • Assist with user onboarding, access requests, and permission management
  • Support application testing, deployments, and minor updates
  • Monitor app performance and workflow failures and report issues
  • Maintain helpdesk tickets, support documentation, and knowledge base articles
  • Communicate clearly with end users regarding issue status and resolution
  • Follow IT service management (ITSM) processes and security policies

You Have:

  • Must be a United States Citizen.
  • Must possess and maintain a Department of Defense (DoD) Secret Level Security Clearance.
  • Basic knowledge of Microsoft Power Apps and Power Automate
  • Familiarity with Microsoft 365 (SharePoint, Teams, Outlook)
  • Understanding of helpdesk or IT support processes
  • Strong customer service and communication skills
  • Ability to troubleshoot issues logically and methodically
  • Willingness to learn Power Platform development concepts
  • Good documentation and organizational skills

Preferred / Nice-to-Have Qualifications

  • Prior experience in IT Helpdesk or Application Support
  • Exposure to Dataverse or SharePoint lists
  • Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.)
  • Microsoft Power Platform or Microsoft 365 certification (PL-900, MS-900)
  • Basic understanding of low-code/no-code application concepts

Education & Experience

  • Certificate, Associate’s, or Bachelor’s degree in Information Technology or related field OR equivalent practical experience
  • 0–2 years of experience in IT support or application support roles

Competencies

  • Customer-focused mindset
  • Strong attention to detail
  • Team collaboration and reliability
  • Ability to follow procedures and escalate appropriately
  • Continuous learning attitude

Want to hear more? Read on to see what our Team Members say about their experience:

“From day 1, I knew Atlas Tech was where I wanted to be. Atlas’ culture embraces creativeness, community involvement, and taking care of their employees. If you’re looking for a great place to work, come join us!” - Blane

“I could not have asked for a better company to transition from Active-Duty military to civilian life. Atlas not only provides opportunities for professional growth, but it’s also highly encouraged. The passion and appreciation for what we do that is displayed every day, makes it exciting for me to come to work each day.” - Laurence

Atlas Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, genetic information, or protected veteran status. We are committed to fostering an inclusive workplace where diverse perspectives are valued and respected.

Accessibility & Accommodations

Atlas Tech strives to make our website, , accessible to all users. If you need assistance completing the application process or require a reasonable accommodation due to a disability, please contact us at [email protected] .

This contact information is designated for accommodation requests only and cannot be used to inquire about the status of an application. Atlas Tech is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

Atlas Tech offers a competitive salary, generous benefits package, and an opportunity to make a positive impact in your own community.
Posted 2026-01-17

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