Help Desk Technician - TS/SCI

Public Trust: None

Requisition Type: Pipeline

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

We are GDIT. The people supporting and securing

some of the most complex government, defense,

and intelligence projects across the country. We

ensure today is safe and tomorrow is smarter. Our

work has meaning and impact on the world around

us, but also on us, and that’s important.

GDIT is your place. You make it your own by

embracing autonomy, seizing opportunity, and

being trusted to deliver your best every day.

We think. We act. We deliver. There is no

challenge we can’t turn into opportunity. And our

work depends on a Help Desk Technician joining our team to

support our government client’s activities in the Northern Virginia locations.

At GDIT, people are our differentiator. As a Help Desk Technician supports and

manages the responsibilities of the successful completion of all tasks in assigned projects.

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
• Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
• Assists with the installation, configuration, and upgrade of computer hardware and software.
• Provides end-user software troubleshooting and support.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Provides troubleshooting and support.
• Assists in the administration of e-mail systems.
• Provides phone and help-desk support for local and off-site users.
• Maintains current knowledge of relevant technology as assigned.
• Participates in special projects as required.

WHAT YOU’LL NEED TO SUCCEED:

Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service.

Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE is the preferred certification. In addition must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.

GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

1 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Security CE + - Comptia CERT - Comptia CERT

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required