Change Configuration Infrastructure Mgmt Team Lead (ITIL/CCRM/CMDB)

Change Configuration Infrastructure Mgmt Team Lead (ITIL/CCRM/CMDB)

Locaton: Remote

Preferred: US Citizen

Clearance/Other: Must meet DHS/USCIS background/EOD; comfortable with after‑hours change windows in SBU environments.

Role Summary: Own USCIS Configuration Change & Release Management (CCRM) and CMDB for infrastructure/UC services. Run change governance, ISR processing, and release readiness; modernize with automation (IaC/PaC), CI/CD, and AIOps to increase speed, compliance, and stability.

Key Responsibilities:

• Lead enterprise change governance using ServiceNow ITSM/ITOM/ITBM; require Implementation & Communication Plans and complete VDD/As‑Built/SOPs.

• Lead evolution and maintain digital CMDB and asset baselines/relationships; enforce documentation standards (EIDOCS) and deliver audit/KPI reports.

• Lead evolution of intake/review/assignment (ISR) workflow meeting AQL timeliness; manage change calendar and communications.

• Integrate change/config with automation and DevSecOps—standardized IaC, automated testing, and policy‑as‑code guardrails.

• Establish AIOps‑enabled monitoring of change impacts (blast radius/MTTx), predictive alerting, and self‑healing runbooks; continuous improvement.

• Gate releases for SLA/AQL compliance and lead PIRs/AARs and knowledge article curation.

Required Technology Experience:

• ITIL v3/v4 practices (Change, Configuration, Release); ServiceNow ITSM/ITOM/ITBM and CMDB modeling.

• Toolchain & automation: Git/Jenkins CI/CD; Ansible/Terraform IaC; Sonatype; policy‑as‑code.

• AIOps/predictive ops for event correlation, anomaly detection, and automated remediation.

Requirements

Preferred Experience:

• 8–10+ years leading enterprise change/config across hybrid infrastructure.

• Proven implementation of automated change controls and compliance pipelines.

• Familiarity with USCIS/EIOSS processes (ISR flows, AQL/SLA reporting, EIDOCS).

• 2-5 years of DHS Change Management experience is preferred with practical knowledge and application of the DHS 4300A

Certifications (preferred): Preferred: ITIL v4 Managing Professional; ServiceNow CIS (ITSM/CMDB); DevOps/IaC credentials (e.g., Terraform, AWS/Azure DevOps).