Senior Manager - Learning Experience Design

Senior Manager - Learning Experience Design

Location: Remote (United States) or Newport News, VA (according to company policy)

Company: Ferguson (Fortune 500)

Position Summary

Provides strategic leadership in AI-enabled instructional design and modern learning approaches to create scalable, learner-centered experiences. Focuses on how learning is designed, delivered, and experienced using AI, digital tools, and evolving methodologies to improve learner engagement, speed to capability, and business impact.

Machine Learning & Artificial Intelligence

Key Responsibilities

AI Strategy & Learning Experience

• Develop and implement strategy for using AI (generative and agentic) to enhance learning delivery, content design, and effectiveness
• Drive shift from traditional "destination learning" to contextual, in-workflow learning experiences (e.g., embedded in CRM, collaboration tools)
• Orchestrate learning platforms, AI tools, and content for seamless learner experience
• Partner with HR Technology / HRIS / HR Ops for system connectivity and scalability
• Establish governance for learning tools, content platforms, and AI-enabled solutions

AI-Enabled Learning Design & Delivery

• Translate emerging AI capabilities into practical use cases for learning creation, delivery, and application
• Lead adoption of AI-enabled workflows to improve speed, consistency, and quality
• Enable teams to effectively use AI in analysis, design, and development
• Identify and scale repeatable approaches that embed learning into day-to-day work

Modernization of Learning Design

• Lead evolution from traditional instructional design to modern learning experience design
• Establish standards for performance-based, learner-centered design and agile development
• Define how modalities (in-person, virtual, on-demand, embedded) drive outcomes
• Improve design quality and throughput through consultation, design thinking, modern templates, and tools
• Coach and upskill teams on contemporary and AI-enabled practices

Build / Buy / Borrow Strategy

• Create frameworks for build, buy, curate, or outsource decisions
• Assess vendors and partners for strategic fit, cost, speed, and quality
• Manage key vendor relationships aligned to learning experience and content strategy

Measurement & Continuous Improvement

• Define success metrics (learner experience, adoption, speed, business application, efficiency)
• Work with Academy Impact & Insights counterpart to leverage data and stakeholder feedback
• Provide executive-ready updates on progress and impact

Qualifications

• 7+ years of experience in learning and development, instructional design, digital learning, or related roles
• Strong understanding of instructional design, learning experience design, and performance-based learning
• Experience applying AI/GenAI to learning (content creation, personalization, workflow integration)
• Ability to lead cross-functional initiatives and influence across technical and business stakeholders
• Working knowledge of LMS/LXP platforms, with focus on optimizing usage vs. administration
• Strong communication and ability to translate complex concepts into practical solutions
• Strong leadership skills
• Ability to travel occasionally to corporate offices or training opportunities

Compensation & Benefits

Pay Range: $9,875 - $15,800 per month (may vary by location and qualifications)

Machine Learning & Artificial Intelligence

Bonus: Eligible for Bonus or Incentive Plan

Benefits: Health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more

Ferguson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.