Sr ServiceNow CSM Developer

Role: Senior ServiceNow CSM Developer (Lead)

Type: 12+month Contract

Work model: Remote — onsite meetings ~1x every 2–3 months for PI Planning

Location: Reston, VA

Compensation: $89/HR

Overview

We’re hiring a Senior/Lead ServiceNow Developer to help mature and expand customer service products built on the ServiceNow platform , with a strong focus on Customer Service Management (CSM) . You’ll be a hands-on lead who can own complex build work, guide technical direction, and mentor junior engineers—while partnering closely with product and business stakeholders.

This is a true hybrid Dev/Admin role (~60% development / 40% administration ).

What you’ll do

• Lead design, build, testing, and delivery of ServiceNow enhancements and new capabilities (CSM-focused)
• Partner with product owners and stakeholders to define requirements and translate them into scalable solutions
• Build and customize workflows, integrations, and platform features using ServiceNow best practices
• Perform code reviews, ensure quality standards, and support DevSecOps/CI/CD practices
• Troubleshoot platform issues and improve performance, stability, and maintainability
• Mentor junior developers and help raise team delivery maturity

Must-haves (screening priorities)

• 8+ years of software design/development experience with enterprise applications
• 5+ years of ServiceNow development + administration experience
• Hands-on ServiceNow CSM module experience (required)
• Strong ServiceNow scripting/config skills (e.g., Business Rules, Client Scripts , UI customization; JavaScript)
• Experience building custom apps/workflows and integrations (APIs, REST, JSON/XML, web services)
• Comfortable leading technical discussions and driving solutions end-to-end

Certifications (required)

• ServiceNow Developer Certification — required
• ServiceNow Administrator Certification — required

Nice-to-haves

• Experience with ITSM, CMDB, ITOM, SOM
• DevOps / CI/CD and test-first practices (TDD/BDD)
• Git/Bitbucket, API management tools
• Cloud exposure (AWS/Azure) and database concepts (SQL/Oracle/Postgres/Mongo, etc.)
• Security integrations (LDAP, SSO)

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1