Director of Operations

Job Description

Job Description

Description:

CHeBA HUT is coming to the great state of Virginia and we are looking for a Director of Operations to join our team. This is a great opportunity for an experienced operations director who wants to be first in market and help expand the CHeBA HUT brand. Below is a summary of the role and be sure you note that we are expecting to open several locations and we need someone willing to lay the groundwork - so to speak!
CHeBA HUT is a marijuana "themed" fast casual restraunt with full bar and the best "toasted" subs you've ever had. There is no marijuana in our food we just like to have fun with the lingo and provide great food and drink to cure anyone's cotton mouth and munchie needs. If you enjoy sticking it to the man with excellence and you want to join a rad team who brings a balance of professionalism and good vibes - APPLY NOW - you wont regret it!

DIRECTOR OF OPERATIONS

Job summary

As a WAHi Subs/Cheba Hut Director of Operations, you will be responsible to lead, drive and help set the vision for Cheba Hut’s operations in your assigned market. You will manage all areas of the business, including, operations, finance, marketing, human resource, and administrative functions across different departments. While overseeing the General Managers you will be responsible for all administrative and leadership functions in order to perpetuate smooth operations. You will report directly to the VP of Operations.

Key responsibilities

Leadership

• Define, implement and revise operational policies for the organization
• Understand that management is a process designed to maintain and steadily improve current performance whereas leadership consists of visionary thinking and the process of bringing about change
• Motivate and inspire a diverse group of individuals to engage in the process
• Implement Cheba Hut policies and procedures to ensure the safety and security of the customers and the crew
• Set direction, build an inspiring vision, and create opportunities for growth and success
• Lead by example with role-model behaviors that exemplify the Cheba Hut mission and our core values
• Take every available opportunity, with every available team member, to coach, develop, and reinforce great habits
• Be approachable and accessible. Be available to answer questions/assist at all times

Development

• Working with human resources department to create job descriptions, hire competent personnel and oversee employee training programs
• Working with human resources department to develop and implement staff evaluations and parameters
• Train your team according to the Cheba Hut training systems, tools, and procedures
• Recruit, hire, and train in order to fulfill staffing needs based on business volume and growth of market
• Maintain a leadership team 1 General Manager and 2 Assistant General Managers at each individual location
• Commit to facilitating weekly leadership meetings and quarterly performance evaluations
• Practice shoulder-to-shoulder coaching and provide in-the-moment feedback
• Identify talent and foster growth

Shared vision

• Develop and execute new growth strategies
• Liaison between department heads to develop financial plans and ensure company-wide operational compliance
• Be a leader that has the vision and conviction that a dream can be achieved. Inspire the energy to get it done.
• Create an inspiring vision of the future
• Motivate and inspire your team to engage with the vision
• Manage delivery of the vision
• Coach and develop your team to be more effective at achieving the vision
• Possess the willingness to change and adapt
• Conduct monthly department meetings to keep your leadership team focused and your vision clear

Financial expectations & process management

• Build relationships, network, and sales through effective and strategic marketing plans
• Manage food, beverage, labor, and controllable costs as outlined by store budget
• Practice proper payroll and accounting procedures with integrity
• Perform duties in a timely manner, and submit documentation within required timelines

Required experience, abilities, and skills

10 Years of Management Experience in an operations role

10 Years in Leadership Role

Bachelor’s degree (preferred)

Excellent leadership and organizational abilities

Superior knowledge of industry regulations and operational guidelines

In depth knowledge of data analysis software programs

In depth knowledge of Office programs (word, PowerPoint, excel, etc.)

Working knowledge of customer relationship management program

Excellent written and oral communication skills

First class people skills

Negotiations skills

Think “shop first” /” customer first”

Demonstrate integrity

Demonstrate self-direction

Demonstrate “heads-up” leadership. Keep your head on a swivel and be aware.

Ability to establish priorities and set priorities for others

Ability to work in a diverse culture and across multiple departments

Ability to follow oral and written instruction

Ability to receive/give direction

Ability to work well under physically and mentally stressful situations

Maintain alcohol service training/certification

Maintain Food safety/handling training/certification

Consistent access to a working smartphone and/or computer

24-hour accountability

Good mobility

Stamina to work a 10-hour shift

Standing for long periods of time

Overtime will be required