Dental Front Office Administrator

General Dental practice in Virginia Beach, VA, is seeking a highly organized and personable Dental Front Office Administrator to join our dedicated team. This position plays a critical role in ensuring smooth and efficient operations within our dental practice by managing front desk activities and providing exceptional customer service to patients. The ideal candidate will be the face of the front office, greeting them warmly and assisting with appointment scheduling, patient check-in and check-out processes, as well as handling insurance verification and billing inquiries. In addition to administrative tasks, the Dental Front Office Administrator will coordinate communication between dental staff and patients, maintain accurate patient records, and uphold confidentiality standards in compliance with healthcare regulations. We are looking for someone with excellent multitasking abilities, strong communication skills, and a friendly demeanor who thrives in a fast-paced healthcare environment. At this dental practice, we value professionalism, empathy, and teamwork, and we are committed to fostering a positive workplace culture. This role offers a unique opportunity to be an integral part of a reputable dental practice that prioritizes patient care and staff development. Join us and contribute to creating a welcoming and efficient experience for every patient who walks through our doors.

Responsibilities

• Greet patients promptly and professionally upon arrival and assist with check-in/check-out procedures.
• Schedule, confirm, and manage patient appointments efficiently using our dental management software.
• Verify patients' insurance coverage and process claims accurately.
• Answer phone calls and respond to patient inquiries regarding treatments, appointments, and billing.
• Maintain organized and up-to-date patient records in compliance with privacy regulations.
• Coordinate communication between patients and dental staff to ensure seamless care delivery.
• Handle insurance claims, pre-authorizations, and follow through for productivity.

Requirements

• Proven experience as a front office administrator or receptionist in a dental or medical office setting.
• Strong knowledge of dental terminology and insurance procedures.
• Excellent verbal and written communication skills with a patient-focused attitude.
• Proficiency in dental practice management software and Microsoft Office Suite.
• Ability to multitask effectively and maintain composure in a busy environment.
• Attention to detail with strong organizational and record-keeping abilities.
• High school diploma or equivalent; additional certification in dental administration is a plus.

Benefits

Benefits TBD