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Clinical Research Coordinator, Clinical Operations, Restricted

VCU Massey Comprehensive Cancer Center
Richmond, VA
Advertising Summary: Clinical Research Coordinators (CRC) support Principal Investigators (PI) in the day to day activities required for activation, execution, and management of clinical, patient-oriented research studies or protocols. Typical duties of a Clinical Research Coordinators include but are not limited to: assisting the PI in assessing study feasibility, determining participation eligibility, and establishing guidelines for clinical data collection; serving as patient/participant recruiter; and performing a variety of complex activities involved in the collection, compilation, documentation, and analysis of clinical research data. CRCs coordinate the evaluation, treatment and follow-up of clinical trial candidates and participants in inpatient and ambulatory settings, educating staff at local and partner sites about clinical trials and related patient care while consulting with physicians/staff about patient care issues. This role includes responsibilities of the CRC to work independently and as a member of a team. Working under general supervision, a CRC resolves most standard issues independently and refers complex issues to an upper-level manager or the PI, as appropriate. This role reports in-person in downtown Richmond or Stoney Point with the flexibility to work hybrid 5 days/month post-review, 3-6 months training and manager approval. Each CRC reports to a Clinical Operations Manager who oversees disease working group specific teams within the Clinical Research Operations Unit.

Unit: Massey Comprehensive Cancer Ctr MBU

Department: Massey Clinical Trials Office

Department Summary: Massey Comprehensive Cancer Center

Mission: To reduce the state cancer burden for all Virginians by addressing the confluence between biological, social, and policy drivers through high-impact, cutting-edge research; person-centered care across the continuum, from prevention through survivorship; community integration; and training the next generation of community-centric researchers and healthcare professionals

Vision: To be a premier community-focused cancer center leading the nation in cancer health equity research and ensuring optimal health outcomes for all

Duties & Responsibilities

Benefits : All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

  • Up to 5 remote days per month upon successful completion of training and leadership approval;
  • Continuing education for undergraduate and graduate tuition for a maximum of 6 credits per semester;
  • Professional development opportunities encouraged and offered for employees as part of annual career development, e.g. certifications, seminars, courses, annual conferences, mentorship;
  • 28 Vacation Days, 12+ State Holidays, and 4 Days to volunteer;
  • Medical, Dental and Vision Health Benefits to meet the needs of employees and their eligible family members from the Commonwealth of Virginia as well as optional FSA;
  • Participation in the Virginia Retirement System (VRS) and other retirement saving options;
  • Parental and Caregiver Leave, Short Term Disability (STD), Disability Insurance, Voluntary Long Term Care Insurance, and Employee Assistance Program.

Massey Comprehensive Cancer Center

Mission: To reduce the state cancer burden for all Virginians by addressing the confluence between biological, social, and policy drivers through high-impact, cutting-edge research; person-centered care across the continuum, from prevention through survivorship; community integration; and training the next generation of community-centric researchers and healthcare professionals

Vision: To be a premier community-focused cancer center leading the nation in cancer health equity research and ensuring optimal health outcomes for all

Position Primary Purpose And General Responsibilities

Please note this is a restricted position which will conclude in 2026 once the grant concludes but may be eligible for extension upon grant extension.

Clinical Research Coordinators (CRC) support Principal Investigators (PI) in the day to day activities required for activation, execution, and management of clinical, patient-oriented research studies or protocols. Typical duties of a Clinical Research Coordinators include but are not limited to: assisting the PI in assessing study feasibility, determining participation eligibility, and establishing guidelines for clinical data collection; serving as patient/participant recruiter; and performing a variety of complex activities involved in the collection, compilation, documentation, and analysis of clinical research data. CRCs coordinate the evaluation, treatment and follow-up of clinical trial candidates and participants in inpatient and ambulatory settings, educating staff at local and partner sites about clinical trials and related patient care while consulting with physicians/staff about patient care issues. This role includes responsibilities of the CRC to work independently and as a member of a team. Working under general supervision, a CRC resolves most standard issues independently and refers complex issues to an upper-level manager or the PI, as appropriate. This role reports in-person in downtown Richmond or Stoney Point with the flexibility to work hybrid 5 days/month post-review, 3-6 months training and manager approval. Each CRC reports to a Clinical Operations Manager who oversees disease working group specific teams within the Clinical Research Operations Unit.

Recruitment, Enrollment, Retention, and Data Collection: A CRC drives study coordination and regulatory management with participant recruitment, enrollment, tracking, data collection, data processing/resolution (discrepancies, queries etc.), verification, case-finding, evaluation, abstraction of source documentation, case report form completion, database use/management, data abstraction/organization and archiving of data in the study database for research studies. A CRC leads development of best practice guidance and work aids for CRCs for all data management documentation following standard practice guidelines, utilizing multiple data capture/retrieval systems & interacting with a variety of health care delivery systems to identify, track, evaluate, collate, analyze/submit subject data. Data may include but is not limited to paper data, electronic data & biological specimens.

  • Engage in various forms of communication about the studies they are assisting; engage in effective communication with the study's Hub Site, community partners, community organizations, social media outlets, research participants, and others;
  • Work collaboratively and independently to develop electronic clinical research charts, conduct data retrieval, entry and quality control using eMR, CTMS (OnCore), other IT system and supporting documentation;
  • Ensure trial visits, data for study participant tests and samples are done per the study schedule and entered in a timely fashion;
  • Maintain advanced understanding of clinical research management duties from initiation to closeout including but not limited to: federal and state laws and regulations, sponsor guidance as well as university policies and compliance notices, with ability to consistently interpret and apply accurately;
  • Follow VCU internal processes to ensure compliance with VCU policies related to research activities and ensure compliance with federal and state regulatory standards, institutional operational research objectives are met and ethical obligations are kept;
  • Maintain current CITI credentials for Human Subjects Protections, Good Clinical Practice (GCP), Clinical Research Coordinator, plus additional sponsor GCP certifications as well as any other mandatory competencies and certifications required by VCU and VCUHS, individual clinical trials and the NIH Human Subjects Protection training as required;
  • Understand and adhere to all IRB requirements, Human Subjects protection regulations, and all aspects of IRB approved protocols;
  • Serve as an ongoing resource providing information and expert advice on clinical research for the research team including but not limited to the clinical study team coordinator, Clinical Research Nurse, peer Clinical Research Coordinators, Clinical Data Manager, Sponsors and PI with other duties as assigned.

Qualifications

Minimum Qualifications

  • Bachelor’s degree in health research and/or healthcare-related fields or equivalent combination of education, experience, and training;
  • 2+ years of relevant experience supporting data management activities with an exposure to data processes and flow or equivalent combination of education, training, and experience with the ability to learn basic data entry, understand complex protocols and motivation to learn the foundation of at least one oncology disease area;
  • 2+ years experience with various clinical research or healthcare technologies including but not limited to: EDC software, XML, OnCore, EMR (Cerner or EPIC), RedCap, DEEP6A;
  • Advanced proficiency with Microsoft Excel, Word, Access, Outlook, Visio, Smartsheets and Adobe with the ability to adapt to a range of database applications;
  • Interest in working in a fast paced, demanding environment and adapt to changing client status, regulations and work environment;
  • 2+ years of demonstrated professional knowledge of medical, oncology, clinical research and/or disease working group terminology;
  • Ability to provide own transportation to meet with patients within the service area (Downtown Richmond, Stoney Point, etc.) and attend all meetings within service areas and at training locations.

Candidates whose resumes highlight the following previous experience will be prioritized:

  • Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member at VCU;
  • Advanced proficiency with data entry and word processing skills, with the ability to analyze and interpret information effectively;
  • Advanced organizational abilities and a keen eye for detail to ensure accuracy and efficiency in all tasks with the ability to multitask and prioritize autonomously;
  • Clear and professional written and verbal communication skills, with the ability to interact effectively with colleagues and stakeholders;
  • Interpersonal skills, capable of building relationships and collaborating with team members at all levels to gather information and support compliance efforts;
  • Problem-solving and organizational aptitude, with the ability to manage multiple tasks, meet deadlines in a dynamic environment and independently make critical decisions.

Please note VCU is not able to provide ongoing visa sponsorship for this position.

Please note that if you are employed as a university employee working in any of the health system's facilities, you will need to follow VCU Health System policies, which will include but will not be limited to, vaccination requirements.

VCU is committed to hiring veterans! VCU will include a veteran’s period(s) of military service in the calculation of their annual leave accrual rate. This may provide veterans with an increased leave accrual!

Preferred Qualifications

  • Master’s degree or equivalent combination of education, experience, and training;
  • 3+ years of relevant experience supporting data management activities with an exposure to data processes and flow or equivalent combination of education, training, and experience with basic data entry, complex protocols and the foundations of at least one oncology disease area;
  • 1+ years experience with research studies, interpreting complex protocols, subject records and federal, state, local regulations;
  • 1+ years current knowledge of oncology, cancer treatment and care;
  • 3+ years evidence of effective communication with research participants and/or patients on clinical trials;
  • 2+ years experience working with underrepresented populations and in communities;
  • Previous phlebotomy training/certificate, Certified Medical Assistant and/or willingness to be trained in phlebotomy;
  • Collaborative Institutional Training Initiative (CITI) Training or knowledge of regulations regarding the use of human subjects in clinical trials, outcomes research, nursing research, and other research areas or equivalent combination of education, experience, and training;
  • Certification from the Society of Clinical Research Associates (SOCRA), the Association of Clinical Research Professionals (ACRP) or CRA certification for Research Administration.

Please let us know if you were referred by a current Massey employee to ensure we honor our commitment to the Employee Referral Program.

Salary Range: Commensurate with experience, range minimum of $52,000

Benefits : All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Exempt

Hours per Week: 40

Restricted Position: Yes

ORP Eligible: No

Flexible Work Arrangement: Hybrid

University Job Title: 93411 - Open

Contact Email: [email protected]
Posted 2025-12-17

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