Principal Process Manager, AML Procedural and Operational Excellence

Overview

Principal Process Manager, AML Procedural and Operational Excellence

As a Principal Process Manager in Capital One’s Anti-Money Laundering (AML) department, you will be part of a smart, talented team responsible for reviewing and understanding the processes of Discover Financial Services (DFS) to ensure alignment with Capital One (COF) processes to enable Investigators to perform suspicious activity monitoring and other Financial Crimes Compliance tasks in efficient and well-managed ways. The Principal Process Manager will play a key role in delivering business solutions that drive consistency and resiliency to the AML program. In this position you will contribute immediately while strengthening your process management best practices.

We are seeking a dedicated and disciplined process professional who excels in a team environment. The ideal candidate will have excellent communication skills, attention to detail, and the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management while helping to integrate DFS work into COF.

General Responsibilities :

• Reviewing and understanding the DFS processes and comparing them to COF to understand the differences and making recommendations on how to integrate into a single FIU

• Determining if there are any best practices that could be incorporated into the COF processes to strengthen current processes

• Leading and owning oversight of process improvement work, caring for the overall design, development, implementation, and ongoing monitoring for sustainability purposes

• Collaborating with teammates, DFS peers, and stakeholders on integrating the DFS work into COF

• Using analytics and data to tell a compelling story to drive buy-in and strategy to resolve process breakdowns

• Recapping outcomes of Joint Investigations and share with leadership so we can understand the crossover and future impacts

• Using a customer-centric approach, identify and implement process improvements driving issue resolution / risk mitigation activities

• Developing and maintaining formal process documentation including procedures and process flow diagrams

• Influencing and effectively challenging our customers, providing thoughtful input to ensure business needs are met

• Facilitate and direct others on projects

• Capturing and communicating lessons learned from interactions, and applying them to future initiatives to enable continuous improvement

Basic Qualifications :

• High School Diploma, GED or equivalent certification

• At least 3 years of process or project management experience

• At least 3 years of anti-money laundering experience

Preferred Qualifications :

• Bachelor’s Degree

• Compliance, Anti-Money Laundering or Process or Project Management certification (Certified Regulatory Compliance Manager (CRCM), Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Fraud Examiners (ACFE), Six Sigma Lean, Green Belt, Black Belt, Agile or Agile Coach, Project Management Professional (PMP), Business Process Management certification (BPM))

• 4+ years of experience in compliance or risk management

• Proficient in Microsoft Office or Google Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $93,400 - $106,600 for Principal Process Manager

New Orleans, LA: $93,400 - $106,600 for Principal Process Manager

Plano, TX: $93,400 - $106,600 for Principal Process Manager

Wilmington, DE: $93,400 - $106,600 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).