Account Executive

Job Description

Job Description

At Atlantic Corporate Interiors, our mission is to create high functioning workplace environments that empower and engage people through innovative solutions. With the ever challenging, ever changing world we work in, we understand the value in listening to our customers. We strive to exceed their expectations by providing superior design solutions that meet their aesthetic, budget and schedule.

ACI is a certified veteran-owned business and Platinum Teknion dealership serving the Mid-Atlantic market and clients nationwide. We are a talented team of dedicated professionals who help their clients through every step of the process from design to install. Our team thrives on providing an amazing customer experience while delivering the space envisioned!

Our Account Executive for the Richmond market, will generate leads, qualify potential customers and engage with clients to identity solutions on our various products and service offerings.

The Responsibilities of this role include but are not limited to:

• Networks extensively for leads through business groups, commercial real estate brokers, A&D community, local community organizations and industry organizations.
• Cold calls potential clients in person or by telephone, or a combination of both.
• Qualifies leads into potential customers; does a thorough analysis to understand client’s requirements for furniture products and services.
• Makes persuasive presentations to customers on company’s products and services.
• Develops detailed and accurate quotes through own effort or in conjunction with company personnel (designers, project coordinators, etc.) and presents these to the customer in a timely manner.
• Ensures a responsible close of sale by obtaining signed sales orders, terms & conditions, client purchase orders and deposits as required.
• Stays involved throughout sale implementation to ensure that any problems or changes in scope are identified and resolved, and that both customer and company are 100% satisfied.
• Provides timely reports on sales forecasts and new leads as required.

Account Management:

• Is available, responsive and timely to customer inquiries, requests for information and/or quotations and problem resolution.
• Provides frequent and regular follow-up contact with customer regarding after sale services and information, including customer satisfaction.
• Conducts a professional, cooperative interface with the customer and third party consultants/subcontractors.
• Ensures the customer gets frequent and regular reports on order status and project progress.

Contract Furniture Expertise:

• Is knowledgeable of company’s product lines, product features, application, technical capabilities, specifications and resources.
• Participates in training programs sponsored by the company or the company’s designated furniture manufacturer.
• Has good understanding of contract furniture management at dealer level—account servicing, project management, order preparation, order management, factory interface, delivery & installation.
• Functions as customer advocate for internal order fulfillment.
• Has knowledge of office environment trends

Background Requirements

• Minimum of a bachelor’s degree. Business/ Sales or Marketing preferred.
• 3-5 years of sales experience in the marketplace.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
• Strong organizational skills
• Knowledge of furniture industry and manufacturers
• Has a valid driver's license and vehicle for use in sales activities on a daily basis.