Enterprise Database Engineer (EDB Postgres)
Job Description
- Coordinate technical delivery with the partner and/or end customer
- Coordinate/oversee technical escalations
- Assist in monitoring onboarding and technical training of new team members
- Actively participate in “Governance” or “Team” calls or meetings and provide documentation as needed
- Monitor CMMC, NIST, Payment Card Industry (PCI) or other compliance as necessary
- Monthly audits to confirm knowledge base (KB) articles are created as applicable
- Ensure Run Book and all other documentation is kept up to date for each customer
- Ensure the shift checklists are accurately maintained
- Record meeting notes for all technical calls with customers, provide action items to team and ensure appropriate follow up
- Automate reporting to the extent possible
- Collaborate with Technical Lead on monthly internal team training sessions
- Provide training and / or mentoring of less experienced team members
- Build and maintain relationships with customers
- Maintain professional communications at all times
- Support team on presales engagements as required
- Support billing as required with gathering and analyzing data
- Other duties as assigned by SBS Management
Requirements:
- US Citizenship required
- 3+ years of backup EDB Support experience in the IT Enterprise
- Excellent verbal and written communication skills
- Results-oriented self-starter with a positive outlook and a clear focus on team success
- Ability to prioritize and balance multiple tasks
- Proficient using Microsoft Outlook, Excel, Word and PowerPoint.
- Military service a plus
SBS is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws. Accommodations
If you need an accommodation seeking employment with SBS, please email [email protected] . Accommodations are made on a case-by-case basis.
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