Network Operations Engineer (Night Shift)

Network Monitoring
Shift: 12 hour overnights 1800 – 0600 EST
Rotation: On Monday and Tuesday, off Wednesday and Thursday, On Friday Saturday and Sunday, Off Monday and Tuesday, On Wednesday and Thursday, off Friday Saturday and Sunday


Summary
Provide 24x7 technical support and monitor enterprise systems and networks to ensure continuous availability. Ensure the stability and integrity of network services by troubleshooting, escalating, and resolving incidents and problems when detected. Interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance.


Responsibilities
• Identify trends and monitor network performance and availability
• Utilize multiple monitoring applications to ensure optimal system performance – like Logic Monitor, Moogsoft and SolarWinds
• Respond to alerts and alarms, identifies and corrects problems
• Create and work on tickets in a service management application and monitor ticket queues
• Troubleshoot and escalate incidents and problems
• Interface with other areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria
• Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.
• Work with others to update and document technical procedures
• Maintain, configure, and perform preventative maintenance to various network equipment – switches, routers, firewalls


Qualifications
• Basic knowledge of enterprise systems, network knowledge and terminology
• Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, Frame Relay, TCP/IP, SDLC, RS232, BGP
• Experience in administrative or technical positions that demonstrates the ability to interpret and follow policies, procedures, and instructions
• Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets


Desired
• Bachelor’s degree in Information Technology or the equivalent combination of training, education, and experience
• CCNA or CCNP certifications
• In-depth experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches
• Experience in presenting technical solutions and/or recommendations
• Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Advanced skill in diagnosing and troubleshooting issues

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Ref: #851-Rockville-S1