IT Support Specialist

Job Description

Job Description

IT Support Specialist

Location: On-site – 5days—Vienna, VA
Job Type: Full Time
Department: IT / Corporate
Salary -- Various factors are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, education, certifications, and competencies that align with the specified role . The pay range for this position is: $75,000-$90,000.

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Who we are

Horizon Industries Limited (Horizon) is a dynamic IT and Management Consulting firm based in the Washington, DC area. Founded in 1996, Horizon Industries Limited (Horizon) has evolved into a company of highly qualified professionals that provides full-cycle IT Consultant and Management support in both the private and public sectors.

Horizon's culture is based on our core values, and we PRIDE ourselves on a diverse, employee, and family-centric approach.

Who we are looking for

We are seeking a detail-oriented and technically skilled IT Support Specialist to join our growing team. This role calls for a dedicated professional with experience in end-user support in an Office 365 environment, IT systems management, and the advancement of organizational cybersecurity posture. The ideal candidate will demonstrate a proactive approach to technology, an ability to communicate effectively across departments, and a passion for maintaining operational excellence in a rapidly evolving digital landscape.

Key Responsibilities

• End-User Support: Serve as the first point of contact for technical assistance, troubleshooting hardware and software issues, and ensuring timely resolution for staff across all departments.
• IT Systems Management: Support the management of end user IT equipment and related inventory. Conduct the installation, configuration, and maintenance of computers, servers, networks, and related infrastructure to ensure optimal performance and security.
• Security Monitoring: Regularly monitor systems for vulnerabilities, and respond promptly to security incidents, escalating as necessary and documenting all actions taken.
• Documentation and Reporting: Maintain detailed and accurate records of technical procedures, incidents, configurations, and compliance activities. Prepare reports for management and auditors as required.
• User Training: Educate employees about cybersecurity best practices.
• Policy Enforcement: Ensure the consistent application of IT and cybersecurity policies, including access controls, password management, and system updates.

Required Qualifications

• Education: Associates or Bachelor's degree in Information Technology or equivalent experience.
• Prior work in government-regulated environment
• Experience: Minimum of 5+ years' professional experience in IT support or systems administration
• Technical Skills: Strong proficiency in managing Windows and Linux operating systems, networking protocols, cloud services, and endpoint security solutions.
• Cybersecurity Knowledge: Understanding of cybersecurity principles, frameworks, and best practices, with ability to apply these concepts to real-world business environments.
• Certifications: Industry-recognized certifications such as CompTIA Security+, or similar credentials are highly desirable.
• Communication Skills: Excellent written and verbal communication skills. Ability to translate complex technical information into user-friendly guides and presentations.
• Analytical Thinking: Proven ability to assess risks, troubleshoot issues, and develop effective solutions under pressure.
• Attention to Detail: Meticulous approach to documentation, record-keeping, and the interpretation of regulatory requirements system performance.
• Teamwork: Collaborative spirit and willingness to work closely with colleagues in IT, compliance, management, and external partners.

Preferred Attributes

• Process Improvement: Ability to identify inefficiencies, recommend process changes, and lead initiatives to streamline operations.
• Adaptability: Comfortable working in a dynamic environment, adjusting priorities quickly in response to emerging needs or threats.
• Ethical Leadership: Commitment to upholding the highest standards of integrity, confidentiality, and professional ethics.

Core Competencies

• Problem-Solving: Ability to think critically and resolve complex technical and compliance challenges rapidly.
• Customer Service Orientation: Focused on delivering exceptional support and user experiences.
• Initiative: Self-motivated, inquisitive, and driven to seek out new solutions and learning opportunities.
• Organizational Skills: Effective at juggling multiple tasks, deadlines, and priorities without sacrificing quality.
• Reliability: Consistently meets commitments and maintains a high standard of work, even under pressure.

Day-to-Day Activities

• On Site Work in Vienna, VA.
• Possibility of some travel.
• Must be able to lift up to 30 lbs. for hardware setups.
• Responding to help desk tickets and resolving technical issues for end-users.
• Conducting routine system checks, updates, and performance monitoring.
• Assisting in the onboarding and offboarding of users, ensuring appropriate access levels and security controls are in place.
• Testing and deploying security patches and updates across all devices and servers.
• Participating in incident response and recovery efforts.
• Supporting NIST 800-171 compliance assessments and preparing documentation for audits.
• Collaborating with the cybersecurity team to review and strengthen controls.
• Leading or assisting in IT-related projects, such as software rollouts or infrastructure upgrades.

Why you will love working with us/ Perks

• A comprehensive benefits package including healthcare (medical, dental, vision and disability)
• a 401k program where you are 100% vested from day one with an employer match after 90 days.
• an Educational Assistance program.
• a Student Loan Repayment Program
• Gym Reimbursement Program.
• Paid Time off
• Dynamics, passionate, multi-disciplinary team of creative minds to work with and many more.

Horizon is an Equal Employment Opportunity employer, and it is our policy to consider all applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

EOE/M/F/Vet/Disabled