Assistant Manager

Job Description

Job Description

Assistant to the Property Manager

Be part of an association that values integrity, teamwork, and a healthy work–life balance. We value our employees just as much as our clients and believe that success comes from a positive, supportive workplace. Our team enjoys a culture that encourages collaboration, professional growth, and true work–life balance.

Why You’ll Love Working with Us

We’re more than just a management company — we’re a community of professionals who care.

Here’s what makes working with us special:

• Supportive, Family-Oriented Environment: You’ll be part of a close-knit team where your contributions are valued.
• Career Growth: We promote from within and support ongoing professional development.
• Welcoming Office Environment: Enjoy a collaborative workspace with coffee, snacks, and a friendly, team-focused atmosphere.
• Competitive Benefits: After 90 days, access to a group health plan, generous paid holidays, life insurance and PTO.

Your Role

As the Assistant to the Property Manager , you’ll play a vital role in the day-to-day operations of our community. You’ll support the Property Manager in handling homeowner associations efficiently, ensuring smooth communication, organized processes, and excellent service. If you enjoy problem-solving, organizing, and working with people in a supportive environment — then this is the perfect opportunity for you!

Key Responsibilities

• Respond to homeowner and resident questions; answer and direct phone calls.
• Upload and maintain association information in the Web Portal.
• Manage the mailing of delinquent notices, process late charges, and manage legal collection procedures, including tracking accounts forwarded to legal counsel.
• Receive, process, and follow up on work orders and maintenance requests.
• Track and issue compliance notices or violations as directed by the Property Manager.
• Conduct property inspections as needed.
• Schedule and coordinate in-person and virtual (Zoom) meetings for the association (assistants are required to attend after-hour meetings as needed).
• Perform bank deposits and meticulous bank reconciliations.
• Assist in preparing Board packets and meeting materials.
• Request proposals and prepare contracts as needed.
• Assist with vendor proposals and pricing to support management recommendations.
• Prepare and process association mailings and homeowner communications.
• Assist the Manager with budget creation, track expenses, and provide data for annual audits and monthly financial reports.

Qualifications and Standards

· Completion of Associate’s Degree with coursework in business administration or related field.

· 3 to 5 years of experience in general office administration, accounting/bookkeeping, and supervision. Alternatively, any equivalent combination of training and experience that provides the required skill, knowledge and ability.

• Strong communication and organizational skills
• Professional, dependable, and self-motivated attitude

· Requires a valid driver’s license.

· Technical Skills : Proficiency in MS Office (Word, Excel, Outlook) and previous experience with Enumerate (TOPS ONE) or similar HOA/Accounting software (eUnify, Yardi).

· Communication : Exceptional verbal and written communication skills for engaging with board members, residents, and vendors.

· Interpersonal Temperament : Ability to remain calm and professional under pressure when dealing with high-stress situations or irate residents.

· Physical Requirements : Primarily sedentary work (sitting, operating computers), but must be able to perform site inspections (walking/standing).

Key Competencies

• Communication
• Integrity
• Critical Thinking
• Organization
• Self-Motivation

Compensation & Benefits

• Benefits: 401k w/3% match, life insurance, AFLAC and more
• Access to group health plan
• Generous holiday schedule and PTO
• Welcoming, team-focused office culture with coffee, snacks, and camaraderie