ServiceNow Developer
Responsibilities Include:
- Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
- Build secure, reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies
- Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
- Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
- Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
- Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
- Troubleshoot complex platform, integration, data, and performance issues
- Apply development standards, security controls, automated testing, code review, source control, and release-management practices
- Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities
| Skill | Required / Desired | Amount | of Experience |
| ServiceNow development and configuration | Required | 4 | Years |
| JavaScript and ServiceNow client-side and server-side scripting | Required | 3 | Years |
| API integration design, security, and troubleshooting | Required | 2 | Years |
| REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring | Required | 2 | Years |
| ServiceNow ITSM processes and modules | Required | 2 | Years |
| Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing | Required | 2 | Years |
| ServiceNow data models, tables, reference relationships, and CMDB | Required | 2 | Years |
| User-centered solution design, accessibility, security, and maintainability | Required | 2 | Years |
| Testing, code review, source control, and release-management practices | Required | 2 | Years |
| Analytical, troubleshooting, documentation, and communication skills | Required | 3 | Years |
| Collaboration with technical and non-technical stakeholders | Required | 3 | Years |
| Employee Center, Service Portal, UI Builder, and configurable workspaces | Required | 2 | Years |
| ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search | Required | 2 | Years |
| Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification | Required | 2 | Years |
| Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine | Desired | 2 | Years |
| Automated deployment pipelines, Agile delivery, and DevOps practices | Desired | 2 | Years |
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