Dental Front Desk Coordinator

Job Title: Dental Front Desk Coordinator (Pediatric Dental Office)

Location: 1300 Thornton St. Fredericksburg, VA 22401
Job Type: Full-Time - Mon-Friday 7:30 to 3:30 pm

About Us:
We are a busy, fast-paced pediatric dental office dedicated to providing exceptional care in a friendly, welcoming environment for children and their families.

We are seeking a highly organized, energetic, and dependable Dental Front Desk Coordinator who thrives in a fast-moving setting and is committed to delivering outstanding customer service. This person will be part of a 4 person front desk team.

Position Overview:
The ideal candidate will have prior dental front desk experience and the ability to multitask efficiently while maintaining accuracy and professionalism. This role requires someone who can keep up with a high patient volume, stay organized under pressure, and contribute to a positive patient experience from check-in to check-out.

Responsibilities (including but not limited to):

• Answer and manage incoming phone calls in a courteous and professional manner.
• Schedule, confirm, and manage patient appointments to maintain a full and productive schedule.
• Greet patients and families, and handle check-in and check-out processes efficiently.
• Collect co-payments, outstanding balances, and process payments accurately.
• Handle appointment reminders, follow-ups, and recall systems.
• Manage correspondence, emails, and office communication.
• Assist with treatment plan presentation and financial discussions when needed.
• Maintain a clean, organized, and welcoming front office environment.
• Ensure compliance with office policies and HIPAA regulations.

Qualifications:

• Prior experience working at a dental front desk (required).
• Experience in a pediatric dental setting (preferred).
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment.
• Proficiency with dental practice management software.
• Knowledge of dental insurance verification and billing processes.
• Reliable, punctual, and detail-oriented.

What We Offer:

• Competitive pay based on experience.
• Supportive team environment.
• Opportunity to work in a positive, child-friendly atmosphere.
• Paid time off and Holidays.

If you are a motivated professional who enjoys working with children and thrives in a dynamic environment, we would love to hear from you!