Night Guest Service Representative

: Benefits:

• Bonus based on performance
• Employee discounts
• Free food & snacks
• Free uniforms
• Paid time off
• Signing bonus
• Training & development

Benefits/Perks

• Evening Hours
• Career Advancement Opportunities
• Competitive Compensation

Job Summary We are looking for a customer-focused Evening Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! Responsibilities

• Greet every guest with a smile
• Evening Shift Only 3pm-11pm Flex Days
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with CHOICE and CHOICE ADVANTAGE
• Problem Solving displaying great CUSTOMER SERVICE
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment