Reception and Concierge Associate

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Saint Francis -- Manchester is a non-profit Assisted Living Facility at 65 West Clopton St., Richmond. We are seeking a dedicated, professional, positive, energetic, customer oriented Full-time Front Desk Concierge to join our team. The ideal candidate will be the first point of contact for our guests and will play a crucial role in creating a welcoming environment. This position requires excellent communication skills, strong customer service abilities, and a proactive approach to handling various administrative tasks.

Work Schedule: 11.50 hour shifts, 4 days on (Sat, Sun, Mon, Tue), 1 day off (Wed), 2 days on (Thu, Fri), 4 days off (Sat, Sun, Mon, Tue), 1 day on (Wed), 2 days off (Thu, Fri) in each two-week pay cycle.

SFH also …

- Provides free parking

- Provides staff with free lunches

- Pays for lunch breaks taken in-house

- Contributes 2% of earnings to a 403B Retirement Plan after one year of service

- Provides staff with Short-term & Long-term Disability Insurance & a $25,000 Life Insurance Policy

Job Overview:

• Greet and assist guests upon arrival, ensuring a warm and friendly atmosphere.
• Manage phone calls, resident call system, two-way radios, and respond to inquiries with professionalism and courtesy.
• Perform administrative tasks such as resident banking, sorting and/or delivering mail, filing, data entry, and maintaining copy machine and office supplies.
• Provide exceptional customer support by addressing guest concerns and resolving issues promptly.
• Maintain an organized front desk area to ensure efficiency in operations.
• Assist with scheduling appointments.
• Collaborate with other departments to ensure seamless communication and service delivery.
• Ensure a safe and secure facility.

Minimum Education and Experience: High school diploma or GED, and Experienced as receptionist, dispatcher, concierge, security guard, or emergency responder. Two (2) years of exceptional customer service experience functioning effectively, reacting calmly, and confidently in emergency situations and a highly interactive environment; or an equivalent combination of training and experience.

Join us as a Front Desk Concierge where you can contribute to creating memorable experiences for our guests while enhancing your professional skills in a supportive environment!

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• Monday to Friday
• Rotating weekends

Work Location: In person