Accounting Clerk

Job Description

Job Description

A global financial services company is seeking an Accounting Clerk for their office in Glen Allen, VA.

Duration: Temporary-to-Hire

Location: Glen Allen, VA

• Daily cash posting.
• Research and respond to chargebacks or dispute claims from all major credit cards for business.
• Review retrieval and chargeback response process to identify and enact improvements that will maximize resources and reduce losses.
• Serves as the functional expert for all credit card payment activity through the payment processing systems including and not limited to the various internal and external resources.
• Documenting fraud and chargeback alerts
• Maintain and update systems and processes for deducting lost chargebacks from booking settlements as per policies.
• Respond to client refund requests via payment processor in a timely manner and per current policies and procedures.
• Maintain a working knowledge of fraud and chargeback trends both on an industry and corporate level. Communicate emerging trends and issues to management on a regular basis.
• Prepare and distribute client billing reports on a recurring and ad-hoc basis.
• Maintain an understanding of company products, services, and systems.
• Produce reports on a weekly/monthly/quarterly basis and support requests for ad-hoc analysis by business units
• Perform routinely quality checks by auditing 10-15% of all disputes and chargeback resolutions.
• Assist with the development and maintenance of loss prevention policies, procedures, and processes.
• Respond to client refund requests via tickets in a timely manner and per current policies and procedures.

Requirements:

Knowledge, Skills, and Abilities:

• 2 years of experience in a detail-oriented work environment preferably Accounts Payable area
• 3 years of experience in managing multiple priorities
• Ability to complete work with minimum supervision.
• Possess effective communication skills, both verbal and written.
• Ability to handle multiple tasks efficiently and in a timely manner.
• Exhibits enthusiasm and cooperation as an active member of a team environment.
• Possess strong interpersonal skills.
• Possess strong PC skills - Intermediate Excel experience is required.
• At least 2 year of customer service experience.
• Demonstrated problem solving skills & strong mathematical skills.
• Ability to meet deadlines