Automotive Service Advisor

Automotive Service Advisor

Lindsay Lexus of Alexandria has just built a state of the art service facility with 70 bays. We have immediate openings for 2 top performing service advisor with great people skills and high customer Satisfaction scores. These top teer applicants must have a minimum of 4 or more years of previous experience as a service advisor.( Lexus / Toyota experience a plus) a proven track record is a must, DMS CDK experience is a plus, with other software systems that are being used are text 2 Drive, auto-point MPI and X-Time scheduler.

As a Lindsay Lexus Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner.
Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers through MPI software
Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
Meet requirements of the state and federal law for automobile repair and consumer protection.
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.