Home Care Consultant
- Builds new and expands current Personal-Touch relationships with business-to-business customers that result in win/win business growth opportunities and effectively cross sell (as appropriate) all Personal-Touch Programs (Hospice, LHCSA, Private Pay) where applicable.
- Provides day-to-day Home Health Care consulting services support through continual contact with facility staff and/or physician/physician office staffs.
- Identifies opportunities and participates in strategy development of new and/or enhanced business development opportunities designed to meet/exceed sales targets and support customer needs.
- Profiles referral sources and identifies key opportunities to partner with new and existing customers that meet mutual goals.
- Develops annual account plans; reviews account plans throughout the year to monitor progress against goal and the execution of account strategies. Updates account profiles, plans as needed.
- Prepares and delivers presentations for new and enhanced programs and services to facility staff; physician offices and staff; and oversees implementation activities linked to such programs and services.
- Partner with facility staff and/or physicians or physician office staff to address and problem solve issues.
- Communicates with Operational staff as necessary related to capacity constraints, complaint resolution, ability to accept cases, clinical initiatives, teamwork building, customer inquiries as required to hit organizational goals.
- Complete and submit weekly log of activities used to reach target.
- Participates in special projects and performs other duties as assigned.
- Bachelor’s degree in health care administration, marketing, nursing or related discipline or equivalent work experience required.
- Minimum of 2 years of management, marketing or sales experience required, preferably in health care, nursing, social services, or related discipline.
- Ability to negotiate to win-win outcomes and demonstrate exceptional customer service skills.
- Strong detail-oriented and follow up skills, as well as the ability to manage multiple priorities.
- Knowledge of health plans, Medicare, Medicaid, related to overall home health benefits.
- 401(k)
- Dental insurance
- Dependent health insurance coverage
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Mileage reimbursement
- Paid time off
- Vision insurance
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