Experienced Service Technician

Summary Description Repair, customize, maintain and or overhaul both customer and dealer owned motorcycles while maintaining excellent quality and high technical efficiency. Key Results Areas · Provide prompt, dependable, high quality, vehicle service to external and internal customers. · Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this efficiency skill. · Minimize come-backs and deal with them professionally, promptly, and satisfactorily when they do occur. · Maintain productivity (time spent working on billable jobs) as close to 100% as possible. · Maintain clean efficient facilities at all times Major Duties and Responsibilities · Accept work assignments from Service Adviser and or Service Manager. · Request parts for the job as early as possible when needs become known. · Perform service, repair and customization work in accordance to motor companies and dealership specifications. · Notify Service Advisors of any additional work needed or of any delays in expected completion as soon as they become know so that customer can be notified of the delay · Keep customers vehicles clean and treated with respect · After work is finished ensure proper notation of work performed on work order and ensure paper work is returned to Service Adviser for completion and close out. · Keep work area as clean as possible and assist co-workers with maintaining shop cleanliness. · Assist Service Advisers with communicating with customers, test riding, or any other issues which will help ensure customer satisfaction. · Maintain technical qualifications (PHD and or others) by completing any necessary training programs assigned to you by the Service Manager. Qualifications · Completion of factory training program such as MMI or equivalent work experience.