Treasury Account Manager

Delta Staffing
Toano, VA

Job Description

Job Description

Job Title: Treasury Account Manager

Overview:
We're seeking a skilled and service-driven Treasury Account Manager to oversee the onboarding and support of treasury services for business clients. This role is crucial in delivering a smooth client experience — from setting up services to providing expert support and troubleshooting issues. You'll work closely with internal teams and clients to ensure everything runs efficiently and accurately.

What You'll Do:

  • Act as the main point of contact for treasury clients during onboarding, service changes, and ongoing support
  • Train clients on treasury tools such as online banking, ACH Origination, wire transfers, remote deposit capture, and fraud protection solutions
  • Troubleshoot technical issues (e.g., NACHA formatting, Positive Pay errors) and coordinate with internal teams or third-party vendors to resolve them
  • Monitor and manage client account settings , including ACH and remote deposit limits
  • Maintain accurate service documentation and assist with monthly billing and audits
  • Collaborate with Relationship Managers, Operations, Fraud, and Customer Support teams to deliver seamless service
  • Stay updated on industry changes (e.g., ACH rules) and help clients stay compliant
  • Travel occasionally (10–15%) for client visits or internal team support

What We're Looking For:

  • 3–5 years of banking, treasury, or cash management experience
  • Experience managing client relationships and providing high-level support
  • Strong understanding of treasury products and services
  • Excellent communication and problem-solving skills
  • Detail-oriented with strong organizational and time management abilities
  • Proficiency in Microsoft Office and general office tech
  • Associate's or Bachelor's degree preferred
  • Certifications like CTP or AAP are a plus

Posted 2025-08-09

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