Field Service Technician - Packaging equipment

ASK Recruitment Services specialize in building strong connections and placing top talent in a reliable, professional and timely manner. As experienced HR professionals, ASK understands the hardships organizations and candidates experience in recruitment processes and that is why we take every step to ensure a stress-free experience.

Our client, a leading wrapping equipment manufacturer is looking for a Field Service Technician to join their team in Richmond, BC and will report to Parts and Service Manager.

Job Summary:

We are looking for an experienced Service Technician that will Provide on-site support to customers and technical assistance with various electro-mechanical products, equipment, and systems. The Service Technician will be responsible for diagnosing, repairing, and maintaining a variety of equipment and machinery. The ideal candidate will have a strong mechanical aptitude, excellent problem-solving skills, and a commitment to providing exceptional customer service. This individual will also be responsible for implementing a technicians work area in our Richmond distribution warehouse and providing back-up for the Logistics Manager when required. Must be flexible and understand the ebbs and flow of business. This position will require 50% travel time.

Duties and Responsibilities:

• Diagnose and repair equipment and machinery malfunctions.
• Perform routine maintenance on equipment to ensure optimal performance.
• Troubleshoot and resolve technical issues in a timely manner.
• Communicate effectively with customers to explain repairs and maintenance procedures.
• Keep accurate records of all repairs and maintenance activities.
• Follow all safety protocols and guidelines while working on equipment.
• Collaborate with other team members to ensure efficient and effective service delivery.

When serving as a warehouse supervisor, you will be responsible for temporarily assuming the duties of the current warehouse supervisor during their sick leave or vacation.

• Manage and organize inventory in the warehouse.
• Receive incoming shipments and verify contents against packing slips.
• Maintain a clean and organized warehouse space.
• Assist with loading and unloading trucks as needed.
• Perform inventory counts and reconcile discrepancies.

Job Qualifications:

• 5 years of experience in service technician role.
• High school diploma or equivalent
• Proven experience as a Service Technician or similar role
• Strong mechanical aptitude and troubleshooting skills.
• Excellent customer service and communication skills
• Ability to work independently and as part of a team.
• Valid driver's license and clean driving record
• Forklift certification.
• Excellent communication and interpersonal skills
• Basic computer skills for inventory tracking and record-keeping

Interested applicants can forward their resume in a PDF or Word document along with their wage expectations.