Office Packing Shipping Customer Service

Job Description

Job Description

Role Description

Job Purpose - To ensure the packing and shipping of customer orders in an efficient and timely manner. Assist with customer service calls when necessary as well as maintain a stock of goods, both produced by the company and ordered from suppliers in a office/packing/shipping environment.

Job Duties and Responsibilities - Daily Tasks - (+50% of time)

● Assessment of inventory

● Packaging, restocking, and rotating goods produced by the company. Ex. syringe packs, powdered supplements, sample packs, etc...

● Restocking of supplies in the Shipping area. Ex. boxes, tape, Shipping labels, etc.

● Restocking and rotation of powdered formula

● Interfacing with the Amazon Seller website, making decisions on box size, and carrier method to ensure the best shipping option for both customer and company.

● Interfacing with the Shopify Seller website, making decisions on box size and shipping method to ensure the best shipping option for both the customer and the company and assist with customer service on orders

● Printing of Packing Slips and Shipping Labels.

● Correctly Packaging and Labeling goods for shipment.

● Corresponding with carriers.

● Communicating with the production bakery about baked goods needed for shipments.

● Communicating with the Manager about any items that may need to be ordered.

● Communicate with the office about any good(s) returned from Amazon, customer, or shipping provider.

● Keep the computer and shipping area clean and free of clutter.

Bi-weekly/Weekly Tasks - (+25% of Time)

● Receive orders of formula from suppliers.

● Offload pallets and store in the Warehouse area. (Open and date any boxes lacking identification)

● Re-stock and rotate formula in Warehouse to ensure older product is sold first.

● Add any new stock to the inventory.

● Receive orders of shipping supplies (Off-load pallets and store in Warehouse area)

Occasional Tasks (When Requested/Needed) - (+10% of time)

● Aid the production bakery in Packaging and sealing of baked goods.

● Aid office manager in taking inventory and correcting discrepancies.

● Aid in rearranging Office/Warehouse/Shipping areas to optimize space.

● Aid in answering phones for basic customer service questions.

Experience/Knowledge -

● General Warehousing experience

● Familiar with safe food handling and housekeeping practices

● Familiar with Apple Computers and Office 365 software

● General Shipping Experience

Skills/Abilities -

● Ability to work standing for long periods

● Ability to lift 50lbs

● Good understanding of Basic Math

● Detail-oriented

● Self-motivated

No remote work, must live near or relocate to Floyd, Va 24091

We craft natural pet foods in small batches, focusing on quality and care, using only human-grade ingredients.

Company Description

We craft natural pet foods in small batches, focusing on quality and care, using only human-grade ingredients.