Bilingual Patient Access Specialist - Phone Room, Winchester

Job Description

Job Description

Shenandoah Community Health (SCH) is here to bridge the gap in healthcare access. As a Federally Qualified Health Center, we tackle the challenges of cost, transportation, and language barriers to ensure everyone in our community receives the care they need. We offer a comprehensive range of services, including primary care for adults and children, women's health, behavioral health, and oral health. Plus, we provide additional support services such as on-site pharmacy, labs, and radiology. Working at SCH isn't just a job; it's a chance to make a real difference in the lives of your neighbors. Join our team and become part of the solution! Visit our website at to learn more.

Job Summary:

SCH is looking for a Bilingual Patient Access Specialist for our Phone Room in the Winchester, VA location. Under the direct supervision of the Patient Access Manager, the Patient Access Specialist - Phone Room is primarily responsible to ensure proper answering and direction of all incoming calls for the department in a friendly and professional manner and manage urgent or emergency telephone situations efficiently. Employee will be involved with several aspects of the practice including patient contact, scheduling, clerical duties, and business functions. Performs other duties as assigned.

Role & Responsibilities:

• Answering incoming calls in a professional and courteous manner.
• Accurately scheduling patient appointments and managing provider schedules.
• Updating the EHR (Electronic Health Record) as needed and advised.
• Follow HIPAA Guidelines
• Provide information on referrals.
• Enter refill requests.
• Patient Portal Requests
• Data entry of call service messages
• Return calls to patients with information from providers
• Other duties as assigned.

Essential Skills and Education Requirements:

• Must be Bilingual: Fluent in English and Spanish
• Possess good listening and communication skills
• High school diploma or the equivalent
• Office skills including word processing, data entry, and recordkeeping principles
• Excellent time management and organizational skills
• Possess the ability to work in a courteous and professional demeanor with patients, co-workers, and community contacts.
• Previous knowledge of healthcare systems is preferred.
• Possess the ability to handle a multi-line phone.
• Demonstrate a friendly, patient, and compassionate demeanor when dealing with people, even in difficult situations.

Physical Requirements:

• Work is performed with frequent sitting.
• Occasional lifting, standing, and bending may also be necessary in this position.