Remote/Local Print Service/Help Desk Technician

Job ID: VA-777507 (94991002)


Remote/Local Print Service/Help Desk Technician (12+) with MS 365, ServiceNow ticketing, Jira experience


Location: Richmond, VA (TAX)
Duration: 6 months
Position: 1(2)


Skills:
Microsoft 365 Required 5 Years
Strong communication and interpersonal skills and detail oriented Required 5 Years
Strong analytical and troubleshooting skills Required 5 Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years
Commitment to delivering high quality end user support and customer service Required 5 Years
Experience in a help desk or technical support role. Required 5 Years
Knowledge of IT systems Required 5 Years
Knowledge of print services environment Desired 2 Years


Job Description:
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.


The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detail oriented, and a commitment to delivering high-quality customer service and support.


The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is nice to have. Ideal candidates will have help desk ticket handling experience as well as Print environment Knowledge.

innoSoul, Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically, business solutions for Application Development, System integration, network or software installation support, Custom Web Development, Hosting solutions. Our value-added solutions leverage technology to enhance business performance, increase productivity and secure data.