Restaurant Manager

The purpose of a Chick-fil-A Restaurant Manager (RM) is threefold:

Ensure daily execution of our mission to be the Most Caring Company, and our Strategy of Winning Hearts Every Day.

Lead the business in achieving our sales/transactions goals, as well as adhering to our Food Safety and Food Quality requirements.

Protect and nurture the culture within the team and grow their commitment to our core values: Care for Yourself, Care for Your Teammates, Care for the Guest and Care for the Business.

RMs will fill any one of 4 roles on a shift. Manager on Duty (MOD), Hot Production or Cold Production Lead. Leadership of a certain area involves; management of systems and processes, team engagement, and measurement of real business results in that area.

Tasks/Abilities:

• MOD.
• Open and/or close the restaurant following operational and safety standards.
• Manage labor cost by ensuring TMs clock in/out as scheduled.
• Ensure proper fulfillment and timeliness of all catering orders.
• Issue performance coaching and/or documentation for tardiness or missed shifts, uniform violations, general performance.
• Cash management safe and tills counted every shift, inaccuracies reported and followed up on.
• Report TM injuries through Sedgwick (Insurance company).
• Catering Lead.
• Push transaction counts by encouraging speed and accuracy.
• Assess and redeploy TMs to relieve bottlenecks and close gaps.
• Set and communicate goals for each hour.
• Ensure tech and gear are put away after shift, everything is in working order.
• Communicate business level with kitchen Hot/Cold Production Leads.
• Manage Food Cost daily by reducing waste and checking quality products are received by vendors.
• Understand and execute SAFE Daily Critical audits every shift.
• Ensure food safety practices are being followed, i.e. timers, chicken cool down process, date labels.
• Print prep reports for daily use.
• Overall guest satisfaction.
• Train, Evaluate, Coach, Develop, and Mentor Team Members.
• Communicate goals, upcoming events/promotions to the team.
• Recognize TM achievements, celebrate life events, and mentor in times of need.

Required Skills/Abilities:

• Excellent verbal, written communication skills & customer service skills.
• Excellent organizational skills and attention to detail.
• Time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Education/Experience:

• 2+ years of CFA or other relevant experience.
• Must be able to communicate proficiently both written and orally in English.
• Some college experience desired but not required.

Benefits :

• Opportunity for 4/40 work week.
• Sundays off.
• 3 Day weekend once a quarter.
• Employee meal allowance up to 2 meals a day.
• Health Care, Paid Time off and 6% matching 401K available.
• Online Learning Library.
• Closed Thanksgiving and Christmas, shortened hours on several other major holidays (July 4th, Labor/Memorial/New Years Day).

Physical Requirements:

• Climbing, bending, stooping, stretching, and lifting required.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

Chick-fil-A at Chippenham Hospital is located inside of CJW Medical Center at 7101 Jahnke Road. This is a unique location where "life happens" and you have the ability to serve and impact many people through foodservice. Are you looking for work that positively influences those around you? Do you want to work for a company that is a part of customers’ lives and the communities it serves? Do you love working in a fast-paced team environment? Come and join our Chick-fil-A team!Our restaurant is comprised of our Front Counter Team, Back of House Team, and Leadership Team! We take pride in investing our time and knowledge into every team member to prosper their growth not only at Chick-fil-A but lessons learned they can apply in their future careers!